ChatGPT and 5G messaging: the perfect combination of new artificial intelligence and new communications

At present, the hottest topic is none other than ChatGPT. Artificial intelligence has achieved an epic breakthrough. Chatbot and ChatGPT are both representative technologies in the field of AI. What are the differences and connections between them in terms of concepts and capabilities? The rapid popularization of 5G communication provides an efficient and reliable foundation for communication and network for human-computer interaction. 5G message Chatbot is one of the basic channels for 5G to enable ToB industry applications. So what does ChatGPT mean for 5G messaging? What will the future of the new generation of artificial intelligence and human-computer interaction be like in 5G communication?

Understanding Chatbot and ChatGPT

Chatbot is a chat robot, also known as a conversational robot. It is a general term for programs based on rules or artificial intelligence to simulate human dialogue or chat. Chatbot was born as early as 1966, and Eliza was the earliest program for chatting with people. In recent years, with the development of mobile communications, the Internet and AI capabilities, Chatbot has been widely used in the fields of the Internet, social networks and mobile communications. The most prominent application in the field of communications is 5G message Chatbot, which enables ToB to support human-computer interaction and greatly improves service capabilities.

ChatGPT is an artificial intelligence chatbot program developed by OpenAI. It is based on a natural language processing system and a large pre-trained language model based on machine learning technology, and is capable of intelligent conversations and texts similar to natural language. GPT (Generative Pre-trained Transformer), a generative pre-trained transformation model structure, is its core technology. It can learn contextual information to better understand the context of the conversation and provide more accurate and comprehensive answers. ChatGPT is more natural and smooth than traditional chatbots, and can perform detailed reasoning and content innovation generation. Its capabilities and experience are far ahead of traditional chatbots.

In summary, ChatGPT is a new generation of Chatbot that successfully applies GPT as the core technology in the AI ​​2.0 era. ChatGPT can be regarded as a type of chatbot technology, which is a Chatbot that has developed from a general chatbot to the GPT stage. Before the emergence of ChatGPT, Chatbots have been widely used in banking, tourism, education, medical care, recruitment, customer service and other fields. In recent years, Chatbots based on conversational AI have also become mainstream products.

5G message chatbot is based on 5G message To C multimedia capabilities and portals, adding To B chatbot and other new features. In addition to the chatbot conversation and chat capabilities, it also includes the following new features: 1) fixed menu; 2) dynamic menu (recommended menu); 3) card messages and horizontal scrolling multi-cards; 4) dialogue replies based on keywords or rules, etc. These features help to greatly improve the user experience and guide users to quickly complete the transaction processing.

Communication Chatbot is developing rapidly

As a 5G basic business and To B industry application, 5G message Chatbot can provide one-stop service for thousands of industries and is accelerating its development. Since the large-scale commercial use of domestic operators' 5G message platform, the upstream and downstream ecosystems of the industry have become increasingly prosperous. In 2022, the total number of domestic access CSPs has reached hundreds, the number of Chatbots has reached thousands, and the number of 5G messages sent has reached 20 billion (including decline). Chatbot industry application diversified services include dozens of industries represented by ten major fields such as government affairs, finance, culture and tourism, public services, life services, media, medical care, e-commerce, education, and logistics. 5G message Chatbot is serving everyone in the whole society. At present, 5G messages are in a critical window period of rapid development. ZTE is an important supporter of 5G messages. As a system manufacturer, it is the largest supplier of 5G message platforms in China. As a terminal manufacturer, the earliest batch of public versions fully support 5G messages, setting an example for other terminal manufacturers.

The essence and advantage of 5G message Chatbot's To B application is the strong interactivity of direct access to users, on-demand services, and responsiveness. ChatGPT is a technological innovation and upgrade of Chatbot. Based on 5G message Chatbot, ChatGPT can serve and empower 5G industry applications and serve thousands of industries at the fastest speed. It is a fast, direct, dedicated, and safe expressway. Chatbot can greatly improve the service capabilities and service levels of 5G industry applications and improve production efficiency through the technical upgrade of ChatGPT; with the support of plug-in capabilities, ChatGPT and industry professional knowledge are deeply combined, making it possible to open up the "treasure" of industry professional data and application value.

Chatbot and ChatGPT are perfectly integrated

Figure: Chatbot and ChatGPT entrance

As shown above, based on the native entrance of the 5G messaging service on mobile terminals, users can enter the mini program (Chatbot) with one click. The mini program is a store and direct entrance for Chatbot application releases. Both traditional Chatbots and ChatGPT-supported Chatbots can be launched and released based on the operator network and management platform. Users can access the portal through online search or QR code link to start a robot conversation chat.

Technically, CSP and Chatbot can access ChatGPT based on open API interfaces to improve intelligent dialogue response capabilities; they can also integrate ChatGPT or other AIGC capability modules or plug-ins based on the CSP platform. In addition, another solution is to directly use Chatbot as the client of ChatGPT.

By continuously integrating, loading and releasing ChatGPT or other AIGC capabilities through the CSP platform, the terminal does not need to be modified or upgraded to provide ChatGPT capabilities and services for various ToB industries. From a development perspective, it is a perfect fusion of new mobile communications and new artificial intelligence. 5G messages provide new value and stage for ChatGPT's industry applications.

ChatGPT empowers vertical industries

ChatGPT has the following capabilities, which can better empower and serve various industries when combined with 5G messaging:

1. User question and intent collection: Chatbots usually answer user questions through fixed rules or question-and-answer libraries. ChatGPT can understand and recognize a wider range of languages ​​through pre-training, and can better understand user questions and intent.

2. Semantic understanding and answer generation: ChatGPT can understand the semantics of user conversations and provide more accurate answers. At the same time, ChatGPT can generate more logical and understandable answers based on the context, thereby improving the user experience.

3. Automated answering process: ChatGPT can automate the answering process, making the conversation natural and smooth without human intervention. At the same time, ChatGPT can also use machine learning technology to continuously improve its question-answering ability over time.

4. Assisted production: ChatGPT can meet the creative content generation needs of different enterprises, institutions and industries through natural language understanding and generation technology, assist production and creation, save costs and improve efficiency.

In addition to text, other AIGC technologies such as pictures, audio, and video can be sustainably upgraded and applied to various industries through ChatGPT, empowering applications in various industries.

New communication service ChatGPT, ChatGPT application new communication

ChatGPT is a typical representative of the development and application of the new generation of AI2.0 technology. The biggest difference between the development, popularization and application of AI and the past is that it still requires extremely high computing power and strong computing network support. The outbreak of ChatGPT will inevitably trigger and promote a new round of AI computing power demand. Since 2012, the computing power demand for AI training applications has doubled every 3 to 4 months. From 2012 to now, AI computing power has increased by more than 300,000 times. ChatGPT represents the outbreak of a new round of AI computing power demand.

As the main force in computing infrastructure construction, communication operators have high-quality networks, computing power, and cloud service capabilities, as well as natural industry chain advantages. Relying on 5G+AI technology advantages, they provide AI service capabilities to downstream customers, which is an important part of the new information service system and helps the digital transformation of thousands of industries. In terms of mobile networks, domestic operators have built high-performance and high-reliability 4G/5G networks covering the whole country, and are evolving towards 5G-A to meet the connection and computing network needs of future AI applications.

5G new communications will provide a fully immersive interactive scenario to meet the interactive communication needs of humans at the multi-sensory, emotional and conscious levels. ChatGPT is a typical representative of the development of the new generation of AI technology. It will definitely be combined with communication services to provide users with highly intelligent, multi-interactive, three-dimensional and diversified communications. ChatGPT can strengthen and enable new communications such as new messages and new calls, greatly improving the information interaction capabilities, industry application capabilities and productivity of communications.

In short, ChatGPT and human-computer interaction technology have huge application potential in the field of mobile communications, and will surely bring users a future mobile communication service experience that transcends the times. The natural combination of 5G messaging and ChatGPT represents a technological trend in the field of human-computer interaction, which will bring great convenience and high efficiency to people's lives and work, and create a better life for mankind.