How to make operation and maintenance get rid of the synonym of "busy, tired and hard"? It's simple, Donghua integrated operation and maintenance can easily do it!

[51CTO.com original article] Recently, the 23rd offline salon of 51CTO was successfully held at Jiacheng Impression next to the Lama Temple in Beijing. Nearly 200 IT practitioners attended the meeting as scheduled and discussed the theme of the salon - "Accurate and fast operation and maintenance based on big data". Cao Ronghai, general manager of the Solution Center of Donghua Software Co., Ltd., was also invited to speak at the meeting. He gave a keynote speech on "Donghua Integrated Operation and Maintenance Management Solution".

In his speech, Cao Ronghai first analyzed the problems and challenges under the trend of integrated operation and maintenance, and then elaborated in detail how Donghua's integrated operation and maintenance management solution can help operation and maintenance personnel solve work problems. After the speech, he carefully answered questions from many audiences. The editor compiled the essence of his speech into a text, hoping to share it with more people and provide everyone with new operation and maintenance ideas and reference directions.

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Five major challenges? A "golden triangle" can solve them!

Cao Ronghai believes that compared with the previous "busy and hard" operation and maintenance work, the operation and maintenance work in the cloud computing and big data environment may be relatively easier. There are two reasons for this. First, there are many open source tools that can be "used", and second, there are many commercial tools that can reduce the pressure of operation and maintenance. However, even so, the operation and maintenance work still faces five major challenges:

The first challenge is that IT architecture is becoming increasingly complex. Information-based architecture, networks, servers, and virtualization are often purchased from multiple manufacturers. In a complex architecture environment, how can we find problems before customers do? The key to solving problems is to get data, no matter what type of data, such as alarm data, performance data, configuration data, security data, business data, log data, audit data, operation data, etc.

The second challenge is how to break through the traditional IT architecture and the hardware architecture, and truly shift the bottleneck of our current technology from the hardware bottleneck to the business bottleneck. The solution is to change the mindset and not stay in the past to solve problems from the aspects of network, server, performance, and bandwidth, but to truly consider business issues.

The third challenge is that basic data and management tools are scattered, making it difficult to achieve integrated operation and maintenance. The solution is to use big data tools to collect a large amount of data, then build a model based on the business model center, and analyze business behavior based on its internal relationships and characteristics to achieve truly precise operation and maintenance.

The fourth challenge is how to improve the efficiency and standardization of IT service management in the context of integrated operation and maintenance? The solution is to find a very high-quality management process to standardize the standardization in accordance with the corresponding standards, industry requirements, and the purpose of superior supervision.

The fifth challenge is that the scale of integrated operation and maintenance management is becoming increasingly large. How to implement the numerous inspection tasks? Inspection work is not a formality. To truly achieve targeted, fast, safe and accurate inspections, we must implement them in detail and in accordance with the regulations, and truly attach importance to inspections from a practical perspective.

In the face of these five problems, Cao Ronghai not only gave conventional solutions, but also shared Donghua Software's original solution perspective - the golden triangle solution model. It truly refined the operation and maintenance management from three perspectives: efficient organizational goal management, rich operation monitoring methods, and standardized operation and maintenance process system.

In order to cope with the five challenges mentioned above, Cao Ronghai also elaborated on the five perspectives of Donghua Software, which can solve the above problems one by one. First, it is not device-centric, but to establish an integrated operation and maintenance management approach centered on applications; second, to establish rules and regulations to standardize the integrated operation and maintenance process; third, to consolidate the basic master data of integrated operation and maintenance and realize resource allocation sharing; fourth, to establish an integrated cloud management platform based on virtualization; fifth, to establish integrated intelligent operation and maintenance inspection methods.

"Operation, management and control" three-pronged approach, integrated operation and maintenance "simplifies complexity"

After describing the many difficulties encountered in operation and maintenance, Cao Ronghai also began to throw out some ideas and introduced how Donghua Software uses integrated operation and maintenance to alleviate the pressure of operation and maintenance, providing a new idea for the participants.

The first is data collection. Donghua Software has developed a lot of collection identifiers based on more than ten years of experience, which can collect the corresponding basic information and data, and then use them for different systems, such as alarms and warnings for the operation monitoring system, and configuration changes for the service management system. "Donghua not only manages data statically, but also manages the change curve and life cycle of the data." Cao Ronghai said that the purpose of managing data is to do data analysis and application models, and to truly provide them to operation and maintenance personnel and management personnel.

Strictly speaking, what Donghua Software actually provides is an integrated "operation, management and control" solution. "Operation" refers to operation monitoring, "management" refers to the management service management system, big data analysis system, terminal inspection system, and data center operation system, and "control" refers to providing functions such as traffic control, network acceleration, security access, and host auditing.

Cao Ronghai introduced that the core of the solution is application performance management, which is actually divided into four parts: the first is application availability management, which obtains the application's availability status and response time through service detection and business simulation, obtains the user's real experience, and monitors application availability from the end-user's perspective; the second is application performance management, which defines the relationship between the application system and the IT infrastructure and application software through the business model, and conducts unified visual monitoring and management of the application system's topology, performance, process, running status, logs, etc.; the third is user experience management, which monitors the user experience according to different geographical distributions and realizes end-to-end latency monitoring, such as monitoring the execution of SQL statements, and obtaining information such as SQL execution time and status results; the fourth is application diagnosis management, which realizes application problem diagnosis, browser page diagnosis, SQL statement diagnosis, etc., automatically captures application performance anomalies, and uses key business performance analysis to conduct in-depth analysis of the cause of the failure.

At the end of the speech, Cao Ronghai said that the vision of Donghua Software is to create a harmonious and integrated operation and maintenance service ecosystem, truly transforming the heavy physical activities of operation and maintenance personnel into an intellectual and brain-based activity, and improving the capabilities and levels of operation and maintenance personnel.

[51CTO original article, please indicate the original author and source as 51CTO.com when reprinting on partner sites]