Riverbed Redefines APM, Helps Enterprises Promote Digital Transformation

[51CTO.com original article] It is obvious that digital transformation has now become a key direction of general concern and development in all walks of life. However, in the pursuit of digitalization, the reality faced by most companies is that their digital services do not meet expectations and cannot meet the needs of companies to prosper in the highly competitive modern digital market. Although decision makers are aware of the importance of digitalization to companies, it is very difficult to achieve success.

Enterprises are hindered in advancing digital strategies

Recently, digital performance company Riverbed released the results of the 2018 Global Digital Performance Survey. The survey interviewed more than 1,000 corporate decision makers with annual revenue of more than US$500 million worldwide. Among them, 100 corporate decision makers from 100 companies in China were surveyed. These 100 companies involved mainstream industries such as finance, manufacturing, retail, medical care, transportation, and media and entertainment.

Talking about the original intention of launching this survey, Zhu Min, Marketing Director of Riverbed Greater China, told reporters: "Enterprises are competing to adopt innovative digital services. The reason we commissioned a research institution to conduct this survey is to better understand the reasons driving enterprise digital technology, what are the factors that hinder enterprise development and determine success or failure." At the same time, the survey also confirmed the fact that companies are competing to develop digital businesses, and those that can overcome challenges and launch digital strategies ahead of their competitors will gain a clear and lasting competitive advantage.

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Zhu Min, Marketing Director of Riverbed Greater China

The survey results show that all Chinese corporate decision makers surveyed agree that optimizing digital performance is the basis for optimizing business performance, and providing a more flexible modern IT architecture is very important for improving digital performance; they all believe that their companies will benefit from improving the performance of their digital services and applications; they said that the use of cloud technology is very important to their company's ongoing digital strategy, and that the visualization of customer digital experience is crucial to successfully managing digital experience. In addition, 99% of decision makers agree that digitalization (57% strongly agree), including digital service and application delivery, is the key to future business development.

However, 96% of Chinese business decision makers also said that major obstacles, including budget constraints, poor traditional network and visualization performance, are preventing companies from advancing digital strategies and providing the performance and customer experience required in today's digital world. 92% of respondents said that key digital services and applications are on the verge of failure, which will lead to a decline in productivity and customer experience more than once a month. 46% of Chinese business decision makers said that their digital strategies are progressing slowly.

Zhu Min concluded the survey results: "Chinese corporate decision makers' focus on future digital strategies can be roughly divided into three aspects: digital experience visualization, infrastructure optimization, and the application of cloud computing technology. In the coming year, investment in key areas is also crucial. For example, modernizing networks and infrastructure, improving agility, and providing a good user experience for end users."

How to break the deadlock? Riverbed redefines APM and promotes the implementation of enterprise digital strategy

In Riverbed's view, a successful digital strategy should be built on a strong digital infrastructure to fully understand customer experience and digital experience. Li Yaozong, technical solution architect of Riverbed Asia Pacific, said that digital enterprises need a solution that can continuously monitor all users, applications and obtain all data and transactions. Therefore, Riverbed has released a new generation of APM management tools to unify APM and end-user experience monitoring solutions.

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Li Yaozong, technical solution architect of Riverbed Asia Pacific

"Digital transformation, digital management, and digital experience are already commonplace topics. The purpose of all monitoring is to solve the visualization problem of digital transformation. We hope to redefine APM. Traditional APM is application performance management, which mainly targets data centers, collects more data, and maximizes the visualization effect of performance, but ignores the end-user experience. We hope that APM can make up for the shortcomings in end-user experience." Li Yaozong analyzed to reporters: "The focus of our work is to combine APM and end-user experience monitoring into one, to achieve unification, and to capture and analyze data from end-user devices and applications."

According to Li Yaozong, the latest version of SteelCentral solution provides unified APM and end-user experience monitoring management that fully supports a truly enterprise-level view. SteelCentral helps enterprises monitor the digital experience of each user, the digital experience of each application in the product line, troubleshoot each transaction executed, and analyze the business impact of poor performance, thereby isolating and resolving problems faster while optimizing application and digital performance.

SteelCentral can also help customers deploy Riverbed Xirrus Wi-Fi solutions to ensure they are delivering an excellent digital experience to end users using these wireless access points. The bidirectional integration between Xirrus Wi-Fi and SteelCentral enables IT departments to quickly identify and resolve end-user issues caused by poor wireless signal strength or device performance.

In addition, traditional APM tools are not suitable for processing the massive amounts of data, high transaction speeds, and highly diverse data generated by today's digital business. The latest version of SteelCentral supports rich data business analysis by integrating visualization technology driven by artificial intelligence. Li Yaozong pointed out that emerging technologies such as big data, artificial intelligence, and machine learning are the development trend of the entire industry. According to surveys, Chinese corporate decision makers hope that their companies can promote digital services by investing in emerging technologies. Moreover, the integration of APM with big data, machine learning, and artificial intelligence can simplify massive and complex data, reduce the labor and time costs of data analysis for enterprises through powerful data analysis capabilities, and help enterprises better understand the impact of application performance on user experience through machine learning.

Riverbed has always been committed to continuous innovation in order to accelerate the development and transformation of enterprises through technology, and ensure that users continue to provide better services and solutions. The release of this digital performance survey and the introduction of a unified APM solution also show us Riverbed's efforts and determination to provide digital performance services to enterprises. Currently, Riverbed has more than 300 patents in the fields of applications, digital performance, and cloud networks, and has been awarded the "Best" title by Gartner Magic Quadrant more than ten times.

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