Tingyun launches five major weapons to realize complete DEM functions first in the country

Historical data has shown that performance has a significant impact on user experience, conversion rate, and revenue. For example, Amazon data shows that every 100ms delay will result in a 1% decrease in sales; Yahoo found that a one-second server delay will result in a 2.8% drop in revenue. Poor user experience will worsen over time, and even if the delay is eliminated, the negative impact will not disappear.

In 2016, Gartner, an internationally renowned consulting firm, standardized the core of the next generation of application performance management. It believes that in the future cloud computing + intelligent terminal cloud structure, traditional operation and maintenance will be gradually abandoned, and should be developed into a new generation of structure with application and user experience as the core. This includes three main components: DEM, ADTD and AA.

Among them, DEM is one of the most important components of APM, which refers to the monitoring of user experience, including support for optimization of operation experience and digital probes, human and machine behaviors; interaction with enterprise applications and services; including real user monitoring (RUM) and synthetic transaction monitoring (STM) based on network and mobile end users. Due to the deviation between the R&D perspective and the user perspective, it is difficult to measure the user experience, it is difficult to quickly find the priority of problem handling from the R&D perspective, it is insensitive to the number of users affected, it is difficult to reproduce problems, there is a lack of industry baselines, and IT resources cannot be effectively scheduled. The existence of DEM is extremely important. It is believed that it is very likely to become an independent computer software discipline to be studied in the future. It can be said that digital user experience monitoring is a monitoring technology that truly focuses on user experience. It makes user experience measurable and perceptible.

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Moca, Vice President of Tingyun Products

Tingyun, a leading domestic application performance management service provider, launched five major weapons and was the first in China to realize complete DEM functions.

Weapon 1 - Tingyun user experience performance perception large screen

Tingyun user experience performance perception large screen can help operation and maintenance managers pay attention to the monitoring center, command center, and dispatch center in real time, perceive user experience bottlenecks, make quick decisions, and efficiently implement IT resource scheduling, and see the visualization results of big data information. Tingyun user experience performance perception large screen can effectively improve the visualization capabilities of business and operation data, helping enterprises improve user experience in the era of seconds.

Weapon 2 - New Tingyun Browser

Gartner research found that in the Internet era, the pursuit of the best user experience has become particularly important. The best user experience can bring better reputation, users and transactions, and create greater business value. So what is the best path to the best user experience? Generally speaking, there are four ways: adjusting the website layout, redesigning the UI, optimizing the copy, and optimizing performance. In this regard, people often think that the first three are the key points and the best path to the best user experience. However, research has found that optimizing performance is the best path to the pursuit of the best user experience, using the minimum cost to maximize and quickly improve the user experience.

The new Tingyun Browser is a performance monitoring and analysis solution based on real user experience. It can help operation and maintenance managers achieve the core indicators recommended by Gartner and locate the root causes of problems that affect the core indicators. Tingyun Browser has launched a user experience analysis function based on the perspective of real users, including user-perceivable performance indicators such as white screen, first screen, interactive, and fully loaded, including five functional modules: user experience monitoring and analysis, page performance analysis, Ajax request analysis, JS error analysis, and streaming media monitoring.

Weapon 3 - Tingyun Big Data Industry Baseline Management

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Tingyun Big Data Industry Baseline Management

The big data industry baseline is the basic criterion for measuring the business of various industries. The industry baseline derived from the processing of big data in the same industry is accurate and authoritative, and can provide professional and accurate data criteria for various industries. For developers, knowing their own level in the industry will facilitate targeted optimization and improvement of their own products.

Tingyun has been deeply involved in the APM industry for 11 years. Based on the data of 76 industries covered by monitoring and hundreds of millions of real users, it has launched the new Tingyun App industry baseline management to help customers grasp the overall performance level of the industry, intuitively understand their position in the industry, and obtain a more scientific user experience evaluation, so as to optimize performance more accurately and effectively.

Tingyun's big data industry baseline management can be based on real user (RUM) experience performance data, focusing on five core indicators: response time, crash rate, error rate, freeze/ANR rate, and traffic consumption, and combined with the customer's App industry characteristics to customize industry benchmarks.

Weapon 4 - Listen to the cloud's new real-time monitoring

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Listen to the cloud's new real-time monitoring

User experience root cause diagnosis requires monitoring methods that simulate real users

-Flexible configuration of monitoring nodes, combining regions and operators, and faster reproduction of problems

-Supports full-stack traceability analysis, which can directly locate backend problems

Weapon 5 - User Tracing

After a product is developed and launched, you need to be vigilant about its performance issues at all times, especially in industries with large customer orders such as finance and e-commerce. The user experience of large users is very important. If some VIP users, such as high-net-worth customers, encounter problems such as poor usability during use, while other users do not, this should be an extremely rare case, and it may also be a problem with the network or operator. However, they will not worry about whether other similar problems have occurred, but will only think that there is a problem with this product and will hold the relevant personnel accountable.

Therefore, for the maintainers or beneficiaries of the application system, the user experience of certain VIP users is the most worthy of attention. Once the relevant personnel encounter performance problems of the product, their own interests will be seriously affected.

In this regard, the VIP user alarm function and user-level tracking function based on Tingyun can completely solve the above problems.

(1) User-level tracing based on full-stack traceability

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Tingyun User Tracing-User ID Retrieval

Almost all operation and maintenance personnel will encounter similar problems. Users complain about product-related performance issues, such as slow access and crashes. Operation and maintenance and developers start to check one by one, from every SQL statement in the database, every line of code in the log to the server environment configuration, etc., spending a lot of time to locate the error, but finally find out that it is caused by the user's network or its own operation problems. A lot of time and cost is wasted to track down the error, resulting in a decrease in internal work efficiency of the enterprise, and other real product problems cannot be solved in a timely and effective manner.

Therefore, in response to the above problems, Tingyun launched a user-level tracking function based on full-stack traceability. It supports single user traceability, cross-application, cross-language and other complex user tracking environments, traces user usage scenarios, fully restores all factors when errors occur, analyzes user experience bottlenecks, and further locates the cause of the problem.

(2) VIP user alerts based on user tracing

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Tingyun user tracing-VIP alarm based on user tracing

For the maintainers or beneficiaries of the application system, the user experience of certain VIP users is the most worthy of attention. Once performance problems occur to relevant personnel, their own interests will be seriously affected.

Based on the VIP user alarm function under user tracing, functions such as early warning and customer care can be realized. Especially in the early stage of product launch, when the performance is still unstable, it is very helpful to reduce the pressure of operation and maintenance personnel and adjust the product's target population positioning. Setting up the VIP function can enable operation and maintenance personnel to perform maintenance and iteration more targetedly, accelerating the process of product improvement.

When a VIP user encounters one of the previously set conditions during use, such as slow access exceeding the set threshold number of times or error number exceeding the set threshold, the VIP alarm function can be triggered.

What are the specific functions of the VIP alarm function under user tracing?

Warning: Develop a warning strategy, and generate an alarm when the VIP user experience is lower than the warning strategy.

Quick processing: After receiving the alarm, quickly locate the problem (single user tracing) and fix the problem. Minimize the loss.

Solve problems and provide user care: Problems are solved before users file complaints, and user care can be provided before complaints are filed.

It should be noted that the biggest bottleneck of the VIP alarm function for single-user tracing is that the probe needs to collect full performance data instead of data sampling. This will put a great test on the performance consumption of the probe, and the VIP user alarm needs to be established after the probe has collected all the performance data of all VIP user information before it can perform targeted calculation and alarm processing.

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DEM is only a part of Tingyun's product line, including Tingyun App, Tingyun Browser, and Tingyun Network, which can help users do better digital monitoring. In addition, Tingyun also provides a very complete APM solution, including back-end application performance monitoring, back-end component monitoring, infrastructure monitoring, as well as intelligent alarms for application analysis optimization, diagnostic analysis, data visualization, anti-hijacking, CDN intelligent scheduling and other intelligent operation and maintenance functions.