The Ministry of Industry and Information Technology issued a notice on telecommunications service quality: 163 apps have been removed from the shelves, and 158 websites and apps have made aging-friendly modifications, etc.

According to the Ministry of Industry and Information Technology's micro-bulletin official account, the Ministry of Industry and Information Technology issued the latest notice today, announcing the quality of telecommunications services in the third quarter of 2021 from four aspects: complaints filed by telecommunications users, telecommunications service supervision, and business and consumption tips.

Organize and carry out special rectification actions in the Internet industry

In July 2021, a special rectification campaign was launched in the Internet industry to focus on rectifying eight types of problems in four aspects, including disrupting the competitive order, infringing on user rights and interests, threatening data security, and violating resource and qualification management regulations.

Strengthen the rectification of App behaviors that infringe on user rights

In the third quarter of 2021, the organization conducted technical inspections on 550,000 applications in mainstream domestic mobile app stores, and publicly reported that 601 apps had problems such as illegally collecting and using personal information and forced, frequent, and excessive rights requests. 163 apps that refused to rectify were removed from the shelves. The problem of "cannot turn off" the opening screen information of major Internet companies has been basically solved, and the detection rate of "random jumps" that mislead users has dropped significantly to 1%.

Continue to promote the special action of Internet application adaptation for the elderly and barrier-free transformation

At present, 158 websites and apps have completed the transformation and achieved phased results. It is easier for the elderly to browse news. Some official government websites and news apps commonly used by the elderly have designed functions such as font enlargement and voice broadcast, making the page information more eye-catching and clearer for the elderly.

Do a solid job in emergency communication support

In the third quarter of 2021, the industry dispatched a total of 438,000 emergency personnel, 146,600 emergency vehicles, and 157,400 generators and other emergency equipment. A total of 147,400 base stations and 13,200 optical cables totaling 31,400 kilometers were repaired and restored. 3.616 billion emergency warning text messages were sent, and the national communication network operated smoothly.

In terms of telecommunications user complaints and appeals, the Internet Information Service Complaint Platform received a total of 55,932 complaints from Internet users.

The 12321 Network Bad and Spam Information Reporting and Acceptance Center received a total of 35,089 valid complaints about bad mobile phone applications, a year-on-year decrease of 26.26% and a month-on-month decrease of 19.03%. The 12321 Acceptance Center received 82,783 complaints about nuisance calls from users, a month-on-month decrease of 2.4% and a year-on-year decrease of 47.9%. The 12321 Acceptance Center received 30,742 complaints about spam text messages from users, a month-on-month increase of 0.4% and a year-on-year decrease of 14.0%.

The MIIT's notice also pointed out that the Communications Administration Bureaus of all provinces (autonomous regions and municipalities) were organized to strengthen supervision and law enforcement, and 283 telecom companies that violated regulations were investigated and punished. Among them, 11 rectification notices were issued to companies with number portability service problems, 51 reminders were given, 9 were criticized, and 8 were punished administratively; 86 companies with spam problems were criticized, 33 were given reminders and ordered to rectify, and 2 were punished administratively. 18 companies were announced to the public as being included in the list of poor telecom business operations and dishonest companies.