Borei Data reshapes APM and sets a new benchmark for IT operations and maintenance

With the rise of new-generation information technologies such as cloud computing, big data, and artificial intelligence, the development of the digital economy has entered an accelerated stage. In particular, the sudden global pandemic in 2020 has greatly spawned many new online formats. On the other hand, the post-95s generation taking over consumption has greatly challenged traditional application interaction methods and posed new challenges to the digital transformation of enterprises and the development of the digital economy. In 2021, the national guiding opinions on the development of the digital economy clearly proposed to promote the deep integration of the Internet, big data, artificial intelligence and the real economy, cultivate new growth points and form new momentum. The triple drive of technological development, market and user changes, and policies has changed the digital transformation of enterprises from a choice to a necessity.

More and more companies are embracing the Internet and accepting the challenges of large-scale and in-depth digital transformation, which has also made IT operation and maintenance services break away from the semi-invisible state in enterprises and become urgent and important. According to forward-looking forecasts, the scale of China's IT operation and maintenance management market may reach 366.8 billion yuan in 2025.

Enterprises are increasingly dependent on IT operations and maintenance

SmartBear research has shown that for every 1 second that Amazon's loading time increases, it loses $1.6 billion in revenue per year. "1 second" is actually a problem that every company will face. The factors that affect the user service experience of this "1 second" may involve a complex full chain of regions, terminals, network facilities, middleware, databases, etc. Traditional APM, NPM and other IT operation and maintenance service products of different dimensions may give different answers to this question.

For example, APM (Application Performance Management), the fastest growing area in the ITOM market, emphasizes the management and monitoring of application performance, that is, focusing on the performance of enterprise apps or other application code, and is a solution that traditional enterprises have recognized. It may give a "1 second" answer from the application perspective, but from the perspective of the entire link, the monitoring of APM products cannot cover network nodes and is helpless for non-self-owned code.

Enterprises love and hate this. On the one hand, as IDC hardware and software equipment becomes more and more complex and diverse, in-depth services in subdivided fields can become the "painkillers" for enterprises. Based on vertical products classified under AIOps platform, IT infrastructure monitoring tools, application performance monitoring, etc., enterprises can break out of the cycle of constantly accumulating IT operation and maintenance talents. Therefore, enterprises are increasingly dependent on third-party IT operation and maintenance services, and their expectations are getting higher and higher. Service providers also basically have their own focus on downstream industry layout. On the other hand, the upgrading of market and user needs, numerous monitoring tools, increasingly complex IT system architecture, massive IT operation and maintenance data, and the widening gap between data have reduced the practical value of data and become another burden for enterprises. When looking back at the development of China's IT operation and maintenance management industry in the past few years, it can be described as large-scale and scattered. In addition, the IT operation and maintenance indicator system has been centered on how to make applications highly available, that is, "application availability" in the past two decades. Obviously, in the current Internet environment, facing the "picky" post-95s generation, enterprises need to have control over the entire link more than ever before, and have a deeper understanding and satisfaction of users.

Alibaba once said: "All business is data-based, and all data is business-based." In order to truly combine the two, in addition to the control of the entire chain mentioned above, there are many other topics waiting to be explored, such as how to get rid of the constraints of traditional thinking, abandon the control theory of users, and let users go from passive choices to active choices? How to make data span all links of the internal value chain of the enterprise and maximize the collaboration ability?

User-oriented, creating a full-link IT operation and maintenance solution

Based on the above problems, in order to help enterprises better utilize digital platforms and complete digital transformation, the first APM stock in China, Borei Data, proposed a comprehensive and visionary overall solution - Service-Accessible Data Link DNA at the "Service Accessible, First to Achieve - Data Link DNA 2021 Strategic Upgrade Release Tour" on May 26, 2021.

First of all, what is service accessibility?

As we all know, the original IT system was centered on "computing". With the rise of the Internet, data centers centered on "computing" were gradually replaced by data centers centered on applications. Now, Borei Data has revolutionized a new IT operation and maintenance indicator system - service accessibility. From application availability to service accessibility, although it is a change of a few words, it means breaking the "tacit understanding" of more than 20 years, making the core of the IT operation and maintenance indicator system, from the application itself to the user service experience, a revolutionary change, so that enterprises understand products and users better.

So, what is data-linked DNA?

Datalink DNA is the first innovative concept in China to connect the entire path from code to user. The innovative combination proposed based on the upgrade of Borei Data's existing products and technologies is also Borei Data's advantage. Borei Data COO Wu Jingtao said in explaining "Datalink DNA", "Compared with the previous AIOps intelligent operation and maintenance concept, the service-accessible datalink DNA has a more leading significance. It can connect the entire process from code to user (Code to Customer) access, and detect the path, performance and service quality of the entire data chain, forming an innovative operation and maintenance management model."

•DEM (Digital Experience Management)

It can monitor the user experience of front-end apps, mini-programs, web pages, and other applications. In particular, Borei Data's DEM is based on the monitoring perspective and analysis model of user sessions. It is the only product in the domestic DEM field that has the ability to monitor and analyze user sessions and full access events.

• NPMD (Network Performance Monitoring and Diagnostics)

Based on the new product Reesii NPMD of Borei Data, network performance monitoring and diagnosis can be carried out to realize path discovery, anomaly discovery and fault discovery of network transmission;

•APM (Application Performance Management)

APM can monitor code running efficiency, SQL call efficiency, PaaS API call logic tracking, and microservice performance, thus improving the performance of key business applications of enterprises.

To sum it up in one sentence: If you have any questions about external affairs, ask DEM; if you have any questions about internal affairs, ask APM; if you have any questions about network affairs, ask NPMD.

In order to quickly realize the process of connecting relevant data and implement the new IT operation and maintenance system of "service accessibility", Borei Data has also created 7 weapons:

The first is the client , which ensures service accessibility and improves user experience through browser and mobile phone real device APP dialing, SDK embedding of customer APP, and Browser/H5/Webview monitoring;

The second is the Edge/CDN node . Through performance monitoring, the actual performance during use can be obtained. Latency and packet loss can be used as the basis for selection and performance troubleshooting.

The third is cloud services . Borei Data publishes quality reports on major cloud services in China every month. These regular performance reports on cloud service providers have become the basis for many corporate customers to bargain for multi-cloud services, thereby improving the actual service capabilities and availability of corporate customers.

The fourth is the portal . Since its establishment, the most fundamental capability of Borei Data is the optimization of page performance. Through the analysis of portal pages, first screen loading analysis, grayscale performance analysis of the trusted innovation environment and the traditional environment, professional suggestions can be provided to improve the experience, avoid hijacking, and thus improve usability.

The fifth is the network , NPM real-time network flow data capture and analysis technology, to achieve packet capture and troubleshooting, real-time flow data path judgment, rapid discovery and elimination of node failures on the network, such as firewalls, bandwidth management, load balancing, WAF, gateway/gateway performance and availability issues, and to detect the path that each user takes in the network.

The sixth is the PaaS platform and API . Through the automatic topology visualization of the call logic, it can quickly discover the risks of the existing network environment such as API service anomalies and overload attacks. Wu Jingtao emphasized that at present, only Borei Data can detect all the paths of the microservice platform in China.

The seventh is APM , which uses bytecode injection to monitor code execution and SQL call efficiency in the running environment without the need for development changes. It is an essential technology for DevOps and a powerful tool for improving the application performance of the trusted computing platform.

Borei Data can easily cope with instantaneous high-concurrency performance requirements

Take CITIC Securities as an example. As one of the top ten securities firms in the industry, it has a huge customer base, and the daily active data of its APP is about 5 million. For a securities company of this size, it is undoubtedly very important to attach great importance to user experience and has extremely high performance requirements. In particular, the processing requirements for instantaneous high concurrency performance are very difficult to predict when the market opens or when the price rises to the daily limit, and the peak requirements need to be in the microsecond level. For securities firms, a 5-minute accident is a very serious accident and must be reported to the China Securities Regulatory Commission.

Tao Jianfeng, Director of Information Technology Department of CITIC Construction Investment, made a speech

In order to meet the company's high concurrency and high availability requirements, CITIC Securities has developed a self-developed middle platform. As we all know, the difficulty in developing microservices is not in microservices, but in the management of links after thousands of microservices. At this time, Borei Data's APM microservice product is used to monitor the entire microservice link and obtain end-to-end link analysis. In this way, the company can understand what happened when the user complained, whether it was a bug in the client, or a problem with the operator at the time, a problem with the application delivery, or a problem with the server behind it. Through the customized solution provided by Borei Data, a customer can be tracked throughout the entire link to understand what happened at that second. In this way, companies can easily locate problems and handle user complaints.

In addition, Borei Data has also conducted some performance analysis and index rankings on the trading speed of brokerage firms listed in the entire securities industry to help companies understand themselves and their competitors, so as to better optimize and improve their own product performance.

Borui Data quickly locates user problems and helps business decision-making

After the epidemic, online education has become increasingly popular. As a global company, 51Talk places great importance on user experience. User experience is what users can see, hear, and learn during class. Due to the extremely high requirements for audio and video quality, the overall audio and video experience must be controllable.

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Chen Zhen, 51Talk Audio and Video Technology Director, speaks

At 51Talk, users are divided into two dimensions: the first dimension is students and parents, and the other dimension is teachers. Any lag in any of these links may affect the user experience of the entire course, causing the company to face complaints and damage its reputation.

Based on this, the introduction of Borei Data's product data chain DNA can accurately locate the crash point of the user during use and what the user did at the time of the crash. If this is done through traditional data management, some details may be overlooked. In addition, through real-time monitoring, it is possible to determine how many times the user experience has been stuck, what the various performance conditions are, and clearly know whether it is a customer network problem or a problem with the company's own infrastructure, thereby reducing communication costs.

Borei Data's unique skills accelerate customers' digital transformation process

Borei Data is a long-established APM manufacturer in China. Since its establishment in 2008, it has been focusing on empowering IT operations and maintenance through data technology to help companies better complete digital transformation. Gartner stated in the "China AIOps Market Guide" that Borei Data is the only manufacturer with both a strong APM background and strong data analysis/AI (artificial intelligence) capabilities. In August 2020, Borei Data officially landed on the Science and Technology Innovation Board and became the first APM stock in China. However, in the past ten years of development, Borei Data has not limited its business to application performance monitoring, but has gradually realized a full business chain product system that runs through front-end applications, mid-end networks, and back-end servers.

As domestic IT operations are moving more towards big data and deep data management, "application accessibility" represented by AIOps intelligent operations can no longer meet all the needs of enterprise digital transformation, as Chinese enterprise users are migrating to the cloud at an increasingly fast pace, data is exploding, and architecture is iterating, requiring enterprises to continuously expand their perception tentacles. Monitoring, analyzing and optimizing every data interaction between enterprises and users, from the user's perspective, "service accessibility" that acts on the business itself is becoming a rigid demand. The technical capabilities, market insights and advanced layout capabilities demonstrated by Borui Data's "service accessibility" concept and "data chain DNA" products will burst out with stronger market competitiveness.

It will be worth everyone's wait and see whether Borei Data can help enterprises significantly increase their survival in the "Internet stock game" while setting off a new user-oriented wave and promoting the development of the global IT operation and maintenance industry.