Upgrading to 5G packages is easy but canceling is difficult. You need to go to the business hall to handle it. Operators respond

In the past period of time, the three major operators have adopted the strategy of promoting 5G packages and hiding 4G. In addition to placing 5G packages in more prominent positions, they will also remove 4G packages. Some users also have questions, after upgrading to 5G packages, can they switch back to 4G?

The three major operators responded that 5G packages cannot be changed and need to be processed at the business hall

Now, a reporter has learned from China Unicom customer service that after upgrading to a 5G package, you can still switch back to a 4G package, but they do not support online processing and recommend bringing a valid ID to a nearby business hall for processing.

China Mobile’s customer service response was similar, that is, it is not possible to downgrade a 5G package to 4G online. You need to go to the business hall to handle it, or you can call the manual customer service to handle it.

At present, users still face many problems when using 5G packages. For example, if the mobile phone is not replaced, it cannot be connected to the 5G network; for example, there are still few 5G base stations in remote rural areas and the 5G signal is unstable, which may lead to the embarrassment of "5G package, 4G network, and 3G mobile phone".