What have the three major operators done to prevent and control the epidemic?

On February 14, the Ministry of Industry and Information Technology held a media briefing in Beijing to introduce the overall situation of telecommunications big data analysis and support services for epidemic prevention and control and answer questions from reporters. At the meeting, relevant persons in charge of the three major operators, China Telecom, China Unicom, and China Mobile, respectively introduced what support services they have provided since the outbreak of the epidemic.

China Telecom

Since the outbreak, China Telecom has resolutely implemented the important instructions of General Secretary Xi Jinping on epidemic prevention and control, implemented the decisions and arrangements of the Party Central Committee and the State Council, actively fulfilled the responsibilities of central enterprises, and under the unified command of the Ministry of Industry and Information Technology, fully utilized cloud-network integration and big data capabilities to provide effective support services for winning the battle against epidemic prevention and control. The following work has been focused on:

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Shao Guanglu, Deputy Secretary of the Party Committee of China Telecom

1. Give full play to the capabilities of big data to help "scientific prevention and precise policy implementation"

On January 24, the State Council and the Ministry of Industry and Information Technology successively deployed work related to big data for epidemic prevention and control. China Telecom immediately established a special working group with big data to support epidemic prevention and control. Relevant personnel gave up their vacations, quickly took up their posts, raced against time, worked day and night, and worked continuously to quickly support the big data needs for epidemic prevention and control.

At present, China Telecom's big data platform has deployed nearly 10,000 nodes, and data has been aggregated and calculated uniformly at the minute level. In the face of the epidemic, the big data platform has given full play to its timely, fast, and secure performance, providing 102 supporting data and reports such as roaming user analysis and key population flows to the Ministry of Industry and Information Technology and other relevant national departments, and developing more than 20 application models and labels. Provincial companies have cooperated with local government departments to provide more than 600 data lists and analysis reports.

II. Make every effort to ensure efficient and smooth communication networks and cloud services

China Telecom, with a high sense of political responsibility and mission, ensured efficient and smooth communication and cloud services in the fight against the epidemic. A total of 65,000 customer engineers/customer managers were dispatched to provide key support for 15,000 units including governments at all levels, health commissions and hospitals, more than 100,000 dedicated circuits, more than 5,000 video conferences, more than 20,000 emergency services, and more than 7,000 new customer needs.

3. Give full play to the advantages of cloud-network integration and actively provide information application support

China Telecom fully leverages its advantages as the main force of informatization and cloud-network integration to provide a variety of information products to fight the epidemic.

First, we provide more than 10 anti-epidemic information products for government and enterprise customers, including Tianyi Cloud Conference, online collaborative office, distance education, epidemic prevention and control, etc. Second, we provide information service guarantees for 14,000 key customers such as health and health commissions and hospitals at all levels, and provide dedicated line speed-up services for designated fever hospitals in various provinces. Third, we have opened the "Collection of Epidemic Prevention and Control Clues" section on the "Internet + Supervision" platform of the State Council. Fourth, we have selected party members and business backbones to form a commando team, and migrated the official website of the Wuhan Municipal Health Commission to Tianyi Cloud within 48 hours, increasing access capabilities by 10 times. Fifth, we completed the Tianyi Cloud project for the information system of Vulcan Mountain Hospital ahead of schedule, completed the delivery within 48 hours, and built a remote consultation system between Vulcan Mountain Hospital and the General Hospital of the People's Liberation Army. Sixth, we jointly broadcast the construction of Vulcan Mountain and Leishen Mountain Hospital in high definition with CCTV, and the number of cloud supervisors watching online exceeded 110 million.

4. Fulfill social responsibilities and provide comprehensive protection

In order to better assist the battle against the epidemic, China Telecom has timely launched more than 10 special service measures, including no downtime service, video conferencing service, public welfare SMS service, fast activation service for critical protection, epidemic monitoring platform service, and big data epidemic prevention and control investigation service. A total of more than 5,000 numbers have been opened for no downtime service for important personnel such as prevention and control command and medical personnel in various places, and the communication fees of medical teams from various provinces going to Hubei during their stay in Hubei have been reduced or exempted. Cloud conferences are free and open, and public welfare services have been provided to more than 3,000 governments, enterprises and institutions, and more than 500,000 users, with a total meeting time of 500,000 hours. We cooperate with government departments at all levels to release information on epidemic prevention, public health, road traffic, etc., and support the public welfare SMS sending work of People's Daily, provincial governments and relevant departments. The network sends an average of 418 million public welfare SMS messages per day. For important departments such as the Health Commission, the "Caller Business Card" service has been quickly and free of charge, and a total of 1.65 million messages have been issued, effectively improving the connection rate of epidemic prevention and control contact numbers. Free public welfare ringtones for epidemic prevention have been opened for more than 7 million users. We provide free cloud classroom services to the national education system, with more than 1,900 schools and more than 1.6 million teacher and student accounts. We further strengthen the security of network infrastructure and its supporting systems, strictly prevent system intrusion, traffic hijacking, related information tampering, and prevent the spread of bad information. The Cloud Dike team has handled more than 32 million attacks in total. In addition, we donated 40 million yuan in cash to Hubei Province through the special account of the State-owned Assets Supervision and Administration Commission of the State Council for epidemic prevention and control.

In the next stage, China Telecom will provide strong support for winning the battle against the epidemic as soon as possible with firmer confidence, more tenacious will, more decisive measures and a decisive attitude!

China Mobile

Since the outbreak of the epidemic, China Mobile has resolutely implemented the spirit of General Secretary Xi Jinping’s important speech, resolutely implemented the decisions and deployments of the Party Central Committee and the State Council, and in accordance with the epidemic prevention and control work requirements of the Ministry of Industry and Information Technology, has strengthened prevention and control responsibilities at all levels to provide strong guarantees and strong support for winning the battle against the epidemic.

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Jian Qin, Vice President of China Mobile

First, in accordance with the unified deployment of the Ministry of Industry and Information Technology, China Mobile actively leveraged the big data advantages of the communications industry, focused on strengthening big data analysis, carried out epidemic situation analysis and early warning forecasts, and supported scientific decision-making and precise measures for epidemic prevention and control.

• First, we strengthened overall coordination and established a big data analysis support team for epidemic prevention and control. We established a joint support team of more than 300 people from the group and provincial companies to strictly monitor emergency response for big data analysis 24/7.
• The second is to consolidate the technical foundation and strengthen smart and agile response. Operate a centralized big data platform for the entire network to achieve unified collection, analysis and processing of signaling data across the entire network, and ensure that big data analysis is safe, timely, accurate and reliable; build a smart middle platform, and so far, it has agilely responded to more than 400 data analysis needs of government departments at all levels.
• Third, we adhere to the law and regulations and deepen the application of big data analysis in epidemic prevention and control. Under the guidance of the Ministry of Industry and Information Technology, we strictly abide by the relevant provisions of the National Cybersecurity Law and use big data in accordance with the Customer Network Access Agreement. We take strict management and technical protection measures to ensure the security of personal information and big data analysis.
• Fourth, we provide public welfare services to help promote epidemic prevention and control and the resumption of work and production simultaneously. We provide an innovative "roaming location inquiry" service, which allows customers to query their itineraries within 15 and 30 days via SMS, to solve the problems of some customers who cannot prove their past itineraries or return to their place of residence or work. The service has been launched and has received more than 6.5 million inquiries.

Secondly, China Mobile leverages its own network advantages to make every effort to provide "three guarantees" of network security, service security, and prevention and control security, and solidly fulfills its corporate social responsibility.

• First, we made every effort to ensure smooth communication networks. We activated the first-level emergency response mechanism, effectively ensuring the smooth and reliable operation of the network for more than 3,000 important hospitals, more than 1,000 critical disease control centers, and more than 5,000 party, government, and military units across the country. We completed the communication network construction tasks of Wuhan Huoshenshan, Leishenshan, Fangcang Hospital and other epidemic response hospitals with high quality in a short period of time.
• Second, we will do our best to provide information and communication services for epidemic prevention and control. We will provide "Love Never Drops" service to more than 900,000 customers, including epidemic prevention and control commanders and medical personnel. We will provide more than 10 special services, including cloud video conferencing, online courses, live broadcast services, People's Daily epidemic information mobile phone newspapers, public welfare video ringtones, and Migu Video, to the public free of charge. We will accelerate the promotion of 5G services for the economy, society and people's livelihood. As of the end of January, 74,000 5G base stations have been opened and more than 6.7 million 5G package customers have been developed.
• Third, we fully supported the epidemic prevention and control work. We donated 50 million yuan in cash to Hubei Province, provided more than 9,000 "He Intercom" terminals to 30 provincial epidemic prevention units for free, and exempted 14,800 front-line medical staff involved in epidemic prevention and control from communication fees. We improved the prevention and control mechanism, strengthened the care and concern for employees, ensured that there were no blind spots in epidemic prevention and control, and effectively protected the life safety and physical health of customers and employees.
• Next, China Mobile will continue to take supporting and serving epidemic prevention and control as the most important task at present. We will follow the general requirements of "firm confidence, solidarity, scientific prevention and control, and precise policy implementation", resolutely implement the deployment of the Ministry of Industry and Information Technology for epidemic prevention and control, actively cooperate with relevant departments and local governments to provide big data support for epidemic prevention and control, and further implement the "three guarantees" of network guarantee, service guarantee, and prevention and control guarantee, to provide stronger guarantees for winning the final victory in the fight against the epidemic.

China Unicom

After the outbreak of the COVID-19 epidemic, China Unicom resolutely implemented the important instructions of General Secretary Xi Jinping, conscientiously implemented the decisions and arrangements of the CPC Central Committee and the State Council, fulfilled its responsibilities as a telecommunications company, fully utilized its advantages in big data and communication network technologies, and went all out to support epidemic prevention and control. We focused on the following work:

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Mai Yanzhou, Vice President of China Unicom

1. Use "big data" technology to fully support prevention and control

China Unicom fully leverages the unique advantages of big data, which is multi-source, massive and integrated, to make epidemic prevention and control "predictable and based on evidence", assist in scientific and precise prevention and control, and strive to win the "blocking battle" of prevention and control with science and technology.

• First, it took quick action. Under the unified organization of the Ministry of Industry and Information Technology, China Unicom immediately set up a special big data working group on January 20, quickly coordinated resources, and started related work.
• Second, the connection was timely. On January 22, the connection with the National Health Commission, the Centers for Disease Control and Prevention, and relevant units in provinces across the country was completed, and the advantages of data concentration and intelligence were used to quickly respond to the data needs of all parties.
• The third is to deepen the advancement. On January 26, Chen Zhaoxiong, Vice Minister of the Ministry of Industry and Information Technology, and his delegation went to China Unicom Big Data Company to conduct a special investigation and held an on-site dispatch meeting on epidemic prevention and control big data. China Unicom quickly implemented the spirit of the dispatch meeting and further focused the big data support services on supporting the analysis and judgment of the epidemic situation, epidemic prevention and control deployment, and epidemic monitoring of mobile personnel, and further improved the big data support work for epidemic prevention and control.
• Fourth, diverse applications. As of February 13, China Unicom has established 13 big data models such as "regional population mobility", developed big data platforms such as epidemic prevention and control and risk forecasting based on population mobility, and delivered 3,017 data analysis reports to epidemic prevention and control departments at all levels. Based on the established big data models, the national population mobility data for a specific time period was calculated, especially the population mobility data from Wuhan to provinces, cities, districts and counties across the country, providing timely decision-making support for all parties and helping to achieve precise and scientific prevention and control.
• The fifth is to ensure safety. We always focus on strengthening the security management of data related to epidemic prevention and control, and use strict technical and management methods to ensure both the needs of epidemic prevention and control and the privacy and data security of the majority of users.

2. Activate the "emergency" mechanism to ensure smooth network operation

After the outbreak, China Unicom strengthened its political responsibility, implemented prevention and control responsibilities, and took epidemic prevention and control as the most important task, fulfilling its responsibilities, taking full responsibility, and fulfilling its responsibilities, and quickly formed a situation of comprehensive mobilization, comprehensive deployment, and comprehensive strengthening of prevention and control. China Unicom immediately launched an emergency response mechanism across the entire system to ensure smooth communication for the party and government command system, key customers, and the general public. Since January 20, a total of 150,000 on-duty personnel have been on duty, 1,182 dedicated circuits have been newly opened and expanded for key units such as the party and government at all levels, and 34,000 dedicated lines have been focused on.

In Hubei Province, China Unicom quickly completed the task of expanding the dedicated circuit capacity from the Hubei Provincial Center for Disease Control and Prevention to all cities and prefectures, and expanded the network capacity for 235 designated prevention and control hospitals. In particular, within 36 hours, we completed the full coverage of the mobile communication network of the Vulcan Mountain Hospital, and also opened real-time live broadcasts of the construction of the Vulcan Mountain Hospital, the Leishenshan Hospital, and the Dabie Mountain Hospital, increasing the transparency of related epidemic prevention and control work.

3. Implement “wartime” services to benefit the people

To help the country win the battle against the epidemic, China Unicom has launched a series of temporary special service measures for our customers: we have cooperated with relevant departments to send 6.7 billion public welfare text messages to disseminate epidemic prevention and control information in a timely manner; we have temporarily suspended the suspension of services for 250 million users affected by the epidemic; we have vigorously promoted online business processing methods, so that users can handle payment, account opening, inquiry and other services without leaving home; we have launched a number of innovative products in response to the epidemic, such as launching "online classrooms" to primary and secondary schools in line with the requirement of "suspending classes but not learning"; launching a "cloud video conferencing system" to meet the needs of "remote office"; and launching a "5G+thermal imaging human body temperature measurement" platform in conjunction with epidemic detection, which greatly improves the efficiency of body temperature detection.

In the next stage, China Unicom will follow the general requirements of "firm confidence, solidarity, scientific prevention and control, and precise policy implementation" and actively cooperate with relevant departments and local governments to provide big data support for epidemic prevention and control. Adhere to the "two-pronged approach" and do a solid job in epidemic prevention and control and production and operation, and make new contributions to winning the battle against epidemic prevention and control and economic and social development.