"Number Portability" has been officially launched! Netizens complain: The operators are full of tricks!

Some time ago, the Ministry of Industry and Information Technology made a strong announcement: launching the broadband "Double G, Double Increase" action plan, promoting a 15% reduction in the average broadband charges for small and medium-sized enterprises and a 20% reduction in the average mobile network traffic charges; comprehensively promoting the service of canceling mobile phone cards in other places; deepening the standardized handling of the "number portability" service. The Ministry of Industry and Information Technology emphasized that it is necessary to deepen the standardized handling of the "number portability" service, and not to add handling conditions or artificially set up obstacles without authorization, and not to use the "number portability" to implement vicious competition.

But how can I put it? Since the policy of number portability was opened, many netizens have been complaining. What is going on? Let's take a look!

If users are not careful during the number portability process, they will fall into various "pitfalls". There are many obstacles in applying for number portability, and they will become "second-class users" after porting.

Number portability is a very contradictory issue for operators. They hope to have more new users transfer in, but they are also afraid of losing old users. Once the number portability policy is fully opened, will operators gain more or lose more? I guess no one, China Mobile, China Unicom or China Telecom, dares to gamble on this.

Switching from one operator to another. To implement number portability, the user's database needs to be adjusted, which requires relatively high maintenance work. The modification and update of the data of the switched users requires high timeliness and uniformity.

Operators are still full of tricks

Ms. Jin said that when she applied for the first time last year, she was told that there was a monthly free call fee promotion that would end at the end of the year. She applied again at the beginning of this year, but found that the free caller ID was not available. After she went to the business hall to cancel, she received unknown calls for several days. "I didn't know who answered the phone, and I couldn't return the missed calls."

Thinking that she would be able to switch networks soon, Ms. Jin gritted her teeth and endured it. However, what she didn't expect was that she checked again by SMS and found out that she was eligible for network switching. When she went to apply the next day, 10 preferential MMS packages suddenly appeared out of thin air, and the promotion period was two years. She once again heard the "familiar" customer service response: "You can only apply for cancellation and try again next month."

In order to limit the number portability of their own mobile phones, the operators secretly opened two-year contract packages for themselves in the days when the new policy was introduced...

In other words, operators are hindering users from porting their numbers by passing the buck and not facing the problem directly!

Mobile phone numbers starting with 157 and 188 cannot be used for number portability services because this type of number segment is provided to support China Mobile's 4G network.

How do netizens view this wave of operations by operators?

Netizen: I switched from China Mobile to China Unicom. I have two cards. The customer service of one of the China Mobile business halls said that they could not receive bank text messages and could not recharge and pay online, so I did not switch. The rate could only be reduced to 18 yuan. The balance of that card was more than 50 yuan at the time. As a result, I owed more than 2 yuan at the end of the month. The problem is that I did not use it at all. When I switched to another card, I checked the balance and it was more than 10 yuan. When I went to China Mobile to refund the balance the next month, there was only a few cents left.

Netizen : I have finally waited for the time to port my number to another network! It is time to be liberated from China Mobile! China Mobile has used too many tricks and cheated too many people, and has lost the hearts of the people! For the sake of our own interests, porting our number to another network is the only way out that we can afford to avoid!