Smart Operation and Maintenance of Large Data Centers is Important

From these data, we can see that how to ensure the reliability and security of data center IT infrastructure operation and maintenance management has become the most concerned and difficult issue for data center operators. In my opinion, high-quality data center operation and maintenance management is "smart" and important.

The complex and ever-changing market environment and rapidly developing business have prompted data center managers to place higher demands on IT operation and maintenance management. The traditional IT thinking of "focusing on construction and neglecting management" has restricted the value realization and potential exploration of data center IT systems.

In the post-information age, the value of management services has become increasingly prominent, stimulating data center managers to think and explore how to improve management quality and efficiency.

Ningbo is one of the first cities in China to propose and implement the construction of a smart city. In recent years, Ningbo has provided a broad space for the development of smart city construction by relying on its advantages such as developed port-related industries, manufacturing bases and export-oriented economy. A Data Center is a large-scale data center in Ningbo, with a total construction area of ​​more than 8,000 square meters, more than 1,000 cabinets, and is built in accordance with the standards of a five-star computer room. The data center is responsible for the entry, application, management and maintenance of IT systems for many heavyweight companies in multiple industries in East China.

For a data center of this scale, a complete, standardized, and demand-oriented operation and maintenance management system and an operation and maintenance management team with rich operation and maintenance management experience and strong operation and maintenance management capabilities are needed to assist it in achieving efficient operation and maintenance management.

We have integrated advanced data center operation and maintenance management experience and technology, scientifically matched the IT operation and maintenance management process with the needs and development of A data center, established a complete operation and maintenance service management system, and integrated the four major elements of "people, process, technology, and resources" according to the scientific methodology of ITSS. We have integrated planning, operation and maintenance, and management throughout the entire operation and maintenance management process in a standardized IT operation and maintenance management manner, and formulated professional and comprehensive maintenance processes, systems, and plans to ensure high-quality service levels.

Using scientific management ideas, we solved the management problems of IT infrastructure for this user. In order to ensure that there is no interruption in power supply, a safety solution of deploying two mains power supply and diesel generator as backup is adopted to ensure that the power supply environment is uninterrupted all year round. By adopting the preparation strategy of "pre-monitoring and early warning, and timely response after the event" for various application systems, on the one hand, through the advanced monitoring and early warning platform, we can prevent problems before they happen and greatly reduce the occurrence rate of failures; on the other hand, we can respond quickly to the failures that have occurred and actively "extinguish the fire", which can greatly reduce the losses caused by failures.

With the concerted efforts of the service team and the A data center management team, the data center has established a complete IT system maintenance process, standardized operating system, detailed emergency plans, and regularly conducts various types of emergency drills to ensure that the timeliness of business opening and fault handling reaches more than 99%, and the power supply availability rate is 99.99%. By establishing a safe operation and maintenance mechanism, 7x24 telecom-level centralized monitoring and 7x24-hour on-site maintenance and duty are realized, and the network, power, environment, fire protection and other systems of the data center are centrally monitored and warned. On-site duty personnel conduct daily inspections and maintenance operations, and carry out on-site disposal. Among them, on-site maintenance is divided into IT maintenance group and power maintenance group according to profession, and support positions such as power support, network support, customer service manager, resource management and quality analysis are set up. The corresponding position personnel have professional qualifications and many years of maintenance work experience.

Data center operation and maintenance management is a long-term and cumulative work. With its stable and reliable services, it has achieved excellent results in all previous assessments. As the number of users of the data center increases and the IT equipment becomes more complex and diverse, the operation and maintenance service management capabilities will face higher challenges.