SDA's full-view and in-depth operation and maintenance strategy accelerates the improvement of customer operation and maintenance capabilities

Under the wave of digital transformation, enterprises are using intelligent equipment and new technologies to enable business development. The division of labor in the industrial chain across regions, departments and industries is constantly strengthening, and the demand for work coordination is increasing. Rapidly changing business needs and the continued existence of hybrid office models have brought unprecedented challenges to enterprise IT teams.

Although companies seeking digital transformation will choose to use Cisco's network management platform (Cisco DNA Center) to achieve network status awareness and unified security policies for wired and wireless networks. However, when the enterprise goes online with the DNAC platform, how to use the platform to improve the operation and maintenance efficiency of the IT team is a problem and challenge that every enterprise will face during the operation and maintenance stage. For example: your operation and maintenance team needs to quickly isolate faults to help reduce the mean time to repair (MTTR). But they rarely know what infrastructure is in the network and how they are connected together. Therefore, they need to clearly understand the relationship between network components (control plane node, border node, edge, etc.) and the supported computing, storage, and application infrastructure. By monitoring these events and alarms and collecting the right data, your operation and maintenance team can reduce the time to isolate problems and start taking remedial measures.

NTT provides a variety of service support for digitally transformed enterprises and other parts of their networks, helping customers strengthen their IT operation and maintenance capabilities, and continuously empowering customers with delivery, migration and optimization, making operation and maintenance more worry-free and labor-saving.

NTT Deep Monitoring Platform’s visibility – whether software-defined, hyper-converged, or traditional architecture, including large sites and multi-sites, helps enterprises scale their networks and systems across multiple geographies. NTT Deep Monitoring Platform helps enterprises:

• Track key network device, physical and virtual server performance metrics including health, availability, CPU, memory and disk utilization
• Manage network configuration changes and backups to avoid network disruptions and reduce equipment downtime
• Understand bandwidth performance in real time, analyze bandwidth consumption, and plan future bandwidth needs
• Manage firewall rules, logs, policies, and configurations to strengthen network security and avoid cyber attacks
• Perform end-to-end application monitoring with code-level diagnostics for Java, .NET, Ruby on Rails, Node.js, .NET Core, and PHP applications
• Monitor the performance of cloud applications, containers, databases, ERP suites, big data storage, applications and web servers
• Run compliance checks to ensure your business meets industry standards

By presenting a single, unified view of network and system components in real time and efficiently, you can see everything you have and understand how they work together. This situational view is maintained in real time, laying the foundation for actionable, situation-driven decisions and accurate troubleshooting. At the same time, combined with NTT's ITSM platform, it provides the IT operation and maintenance team with timely and accurate notifications of various events, prepares for troubleshooting, and fixes problems before end users are affected.

NTT expert technical support——NTT has many technical experts with industry influence in the DNAC field. It provides complex architecture design, network optimization, technical support and targeted training for customers in various industries. It helps enterprise IT teams solve various network difficulties and pain points, and helps IT personnel improve their technical level.

Case Study - A Manufacturing Joint Venture

Due to the wide variety of business types and complex network architecture of this customer, the IT staff was overwhelmed with the operation and maintenance workload. After the Cisco DNAC platform was launched, the IT staff was unable to master the usage and troubleshooting skills immediately, and it became a burden instead.

With the full-view and in-depth operation and maintenance strategy and strong support of NTT's SDA, the NTT operation and maintenance team adopted a managed DNAC operation and maintenance strategy to help customers focus on proactive operation and maintenance, policy optimization, version upgrade strategy, daily monitoring, problem solving, and event troubleshooting. The time used to solve the problem was shortened by 1-2 days, and IT personnel could more easily and quickly investigate the causes of wireless LAN authentication errors, and greatly reduce the workload by automatically performing version updates, applying patches, and configuration changes for network devices according to plans. In addition, the NTT operation and maintenance team can also use internal deployment and operation and maintenance insights to develop customer services to help accelerate the company's future business development.

This mature NTT DNAC operation and maintenance system is also helping more and more NTT customers to adapt to digital transformation more quickly, face operation and maintenance pain points more calmly, and provide power for business development in a more long-term and stable manner.

About NTT

NTT is a leading global technology services company. We work with organizations around the world to achieve business outcomes through smart technology solutions. To us, smart means data-driven, connected, digital and secure. As a global ICT provider, we have more than 40,000 employees and a relaxed and inclusive work environment. With offices in 57 countries, business in 73 countries, and services in more than 200 countries and regions, we are creating a connected future together.

For more information about NTT, please visit services.global.ntt

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About Cisco

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