NTT and Cisco team up to provide integrated collaborative communications solutions

NTT and Cisco jointly provided an integrated collaborative communication solution based on the Cisco collaboration platform to a world-renowned automobile manufacturer.

While the client's business in China has been booming for more than 20 years, it has also been continuously expanding the construction of production bases and supply chains. With the high compound growth of the Chinese market and the increasing reliance of clients on internal and external business collaboration, the client's requirements for the convenience and quality of collaborative communications have become increasingly prominent, and the demand for the integration of collaborative communications with business systems and business processes has also become increasingly prominent.

As the ICT service provider of the customers, NTT provides customers with a complete set of integrated service solutions based on the actual needs of customers, especially when there is an increasingly prominent demand for collaborative communications among new and old factories in the entire industrial park, various internal links of the supply chain, and external collaborative suppliers. This solution is also in the special environment in recent years. While enterprises are operating normally, they also need to take into account the needs of health and epidemic prevention. The network-based communication and collaborative method also shows more advantages.

The production structure of the customer in the new factory is very flexible, and one production line can produce different drive types and models. Therefore, a lot of front-end and back-end collaboration and rapid response are required, including video "consultation" between back-end experts and workshops. Therefore, the customer needs a stable and secure video communication platform to meet the stringent production needs; at the same time, it also requires convenient products that can be accessed anytime, anywhere, and on multiple platforms; in addition, it also requires convenient management and scalability to meet the integration with other office platforms of the enterprise.

In this regard, Cisco's unified communication collaboration platform infrastructure based on CUCM and CMS has excellent standard adaptability and third-party platform protocol compatibility. In combination with customers' actual needs, NTT has combined the following Cisco solutions to help customers meet their collaborative communication needs.

• Cisco's new generation video collaboration platform CMS1000 cluster has greatly improved the video quality and realized the enterprise Internet network conferencing service in a pure self-built deployment mode through WebRtc video conferencing technology. One-click web page to join the meeting, without the need to install cumbersome APP.
• CMS provides a variety of interfaces to connect with the enterprise LOB system. Cisco's partner NTT team helps customers connect Cisco video conferencing with their internal email system, self-built Microsoft LYNC and conference management system meeting now system, to achieve convenient meeting reservations and notifications, and unified management of conference rooms and video terminal equipment.
• Expressway & CVI: Add firewall traversal modules to connect with cloud platforms, realize connection with other cloud platforms, meet the interconnection with domestic Tencent Conference and other Internet conferences, and realize high-quality video communication between overseas team Teams and domestic Cisco video terminals.
• Cisco's AI-enabled video conferencing terminal devices have outstanding advantages in noise suppression and intelligent framing, and a variety of product models can meet customers' remote assistance scenarios.

Customer business benefits

Through the joint development of NTT and Cisco, as well as the project management and post-maintenance and optimization services provided by NTT, this project successfully achieved the expected design goals:

• With the help of Cisco unified communications technology, customers were able to ensure efficient communication among multiple domestic factories, assembly plants, and parts factories during the epidemic, which played a key role in ensuring production continuity.
• A new factory production line can produce different drive types and models, and needs to respond quickly to demand fluctuations. More meetings need to be held between the production workshop and the back-end management department and expert team. Cisco Room kit Mini USB can not only be conveniently deployed on the production line as a laptop peripheral, but also its excellent AI noise reduction function solves the problem of sound pickup quality at the production site, greatly improving communication efficiency.
• Matching the customer's own development strategy: lean, green, and digital. NTT provides overall project consulting, implementation, and operation and maintenance services based on Cisco's unified collaboration products to help customers implement their own business strategies. This strategy enables domestic employees to communicate with customers' employees and business partners around the world in an immersive way in the most convenient way.

About NTT

NTT is a leading global technology services company. We work with organizations around the world to achieve business outcomes through smart technology solutions. To us, smart means data-driven, connected, digital and secure. As a global ICT provider, we have more than 40,000 employees and a relaxed and inclusive work environment. With offices in 57 countries, business in 73 countries, and services in more than 200 countries and regions, we are creating a connected future together.

For more information about NTT, please visit services.global.ntt

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About Cisco

Cisco (NASDAQ: CSCO) is a global technology leader. Cisco inspires unlimited innovation by innovating applications, protecting data security, promoting infrastructure transformation, and empowering your team to achieve a global and inclusive future. You can get more information at cisco.com.cn and follow our WeChat public account "Cisco Connects the World".