All in ONE! Borei Data launches an integrated intelligent observability platform

On May 20, Borei Data officially launched the integrated intelligent observable platform ONE, which aims to establish an integrated, intelligent, business- and user-friendly unified operation and maintenance platform to help enterprises improve digital experience, reduce operation and maintenance costs, improve work efficiency, and empower digital transformation and upgrade. At the same time, this is also the industry's first unified platform that combines all operation and maintenance monitoring needs "All in ONE".

Wu Jingtao, COO of Borei Data, said, "The release of the integrated intelligent observable ONE platform is an important milestone for Borei Data to lead the development of the overall IT operation and maintenance market, marking that Borei Data's overall strategy has officially entered the era of data chain DNA+."

Operation and maintenance monitoring will move towards the era of digital intelligence integration 3.0

The development of the digital economy has become a new engine to promote the high-quality development of my country's economy in the "14th Five-Year Plan" and a longer period in the future. Data shows that by 2025, the digital economy will enter a period of comprehensive expansion, and the added value of the core industries of the digital economy will account for 10% of GDP. The development of the digital economy will also drive the development of digital industrialization and industrial digitization. It is worth noting that intelligent operation and maintenance has also been incorporated into the digital economy and become an indispensable part of it.

In addition, with the continuous deepening of the digital economy, the rapid development of new technologies represented by cloud native and DevOps has made the IT system built with application as the center in the past 20 years face unprecedented challenges of change. On the one hand, the perspective of enterprises has changed, and more attention has been paid to user experience and business; on the other hand, the responsibilities of users have begun to change, and more attention has been paid to DevOps and SRE, which has put forward higher requirements for the digital transformation of enterprises and the optimization of user experience, and also made observable solutions a very important topic under the cloud native architecture.

In this regard, Meng Xidong, CTO of Borei Data, pointed out that "the growing observability market brings not only opportunities but also more challenges. Enterprises' vision for observability is no longer limited to applications, but they need to gain insight into the application status of hybrid IT infrastructure, data sources, networks, clouds, and edge terminals from a global perspective, and improve the efficiency of enterprise operation and maintenance in a more proactive, automated, and intelligent manner. Enterprises not only need high availability of applications, but also the upgraded user experience brought about by digital transformation and development."

As far as monitoring itself is concerned, the monitoring system of current tools can no longer meet the needs of enterprises.

On the one hand, from an industry perspective, according to analysis by well-known consulting agencies, the current monitoring platform faces the following five challenges:

First, the monitoring platform is not unified. Technical debt and duplicate construction lead to an isolated monitoring experience. Second, new technologies such as cloud computing, containers, microservices, and the Internet of Things have brought challenges to monitoring, and monitoring visibility is insufficient. Third, the construction of the monitoring system is out of touch with business goals. Fourth, intelligent operation and maintenance is not yet mature. Fifth, limited automation conflicts with the agile development concept of DevOps.

It is not difficult to see that the capabilities that future monitoring must possess are unified, systematic, intelligent, agile, and business-oriented, which coincides with Borei Data's original intention to build an integrated intelligent observable platform ONE.

On the other hand, from an industry perspective, operation and maintenance monitoring is developing from the 1.0 era of point-to-surface to the 3.0 era of digital and intelligent integration. The 3.0 era of digital and intelligent integration requires operation and maintenance companies to have a series of operation and maintenance capabilities, such as global data collection capabilities, product reshaping from an operation and maintenance perspective, organic data correlation and integration, out-of-the-box AI, and the implementation of full-scenario operation and maintenance.

From the above, it is not difficult to see that driven by multiple factors such as industry, market, and users, it has become necessary to build an integrated intelligent observability platform.

Three strategic upgrades bring a new operation and maintenance experience

From isolated tools to a unified capability platform

From Monitoring to Observability

A new level from manual analysis to intelligent insights

Starting from four application scenarios, namely ITOM unified monitoring, AIOps intelligent operation and maintenance, BizOps business operation, and DevOps efficiency improvement, the ONE platform helps customers move out of the data center, connect the cloud, pipe, edge, and end, and realize the transformation from traditional product tools to platform + architecture through the full data chain DNA collection capabilities from code to customers, combined with the big data and AI capabilities of the ONE platform, to build a new user-centric operation and maintenance system.

Specifically, the ONE platform includes three major product advantages:

All in ONE

It includes two unifications, namely, unified operation and maintenance monitoring technology stack and unified operation and maintenance data governance system. It meets all monitoring needs, is ready to use, and can be expanded at any time, which improves the breadth and depth of system observability. At the same time, it is oriented to business and user experience operation and maintenance, covers all observation data of the system, manages it in a unified way, and provides rich integrated extensions to solve the problems of data fragmentation, duplicate construction, and poor observability caused by silo-style monitoring.

2. Relevance

The new generation observability platform can fully reproduce the digital twin of the digital system. The built-in CMDB engine can not only ensure comprehensive observability, but also grasp the relationship between monitoring entities and their attribute information, realize association tracking, and solve the problems of difficult troubleshooting, difficult retrieval and tracing, and incomplete on-site restoration. It greatly improves troubleshooting efficiency and realizes the true integration between systems.

3. Intelligent Insights

The ONE platform has the ability to gain intelligent insights by integrating information, experience, and intelligent decision-making. It can automatically discover problems based on AI and rules, and implement a series of intelligent analysis processes such as root cause analysis - intelligent insights - fault prediction - fault repair. It uses preset experience rules and AI to jointly propose insights, discover problems and give root causes, and solve problems such as false problems disrupting operation and maintenance, alarm storms, and low efficiency in root cause location. It helps operation and maintenance personnel quickly troubleshoot and propose solutions, thereby improving operation and maintenance efficiency.

In terms of functions, the ONE platform has multiple integrated functions including indicator analysis, unified alarm, global topology, problem event analysis, open integration, and impact analysis.

Sun Li, senior product director of Borei Data, said, "ONE platform is an operation and maintenance system that integrates alarm convergence, anomaly detection, root cause location, and intelligent insights, focusing on business and user experience. It breaks the operation and maintenance islands, avoids duplication of construction, and enables the integration of enterprise digitalization, intelligence, and out-of-the-box integrated observability platform for business and users. It realizes monitoring to observability without the need to study various open source software, various big data components, various algorithms, and various middle-office architectures, reducing management costs and improving management effectiveness and collaboration efficiency. It helps users achieve the construction requirements from isolated tools to a unified platform, improves user satisfaction, reduces customer acquisition costs and collaboration difficulties, and creates an ultimate platform experience."

Integrate business and operations to enable digital transformation

In terms of specific business practices, Chang Xu, senior pre-sales director of Borei Data, introduced that the ONE platform will connect business and operation and maintenance, clarify business indicators, conversion rates, customer retention rates, customer churn rates, etc., efficiently visualize fault domains, and reduce business customer churn rates; at the same time, at the unified maintenance level of new and old platforms, an integrated intelligent observable platform can be built from 0-1 to reduce communication costs for business, operation and maintenance, and R&D, improve work efficiency, and thereby increase user activity and average usage time, helping companies improve their digital experience and enable their digital transformation.

Not long ago, Borei Data also cooperated with iResearch Consulting to release the "2022 Enterprise Application Operation and Maintenance Management Index System White Paper" (hereinafter referred to as the "White Paper"). In the "White Paper", Borei Data also took the lead in proposing to start from a business perspective, with business scenarios as the theme, and business continuity as the purpose. Through implementation steps such as directly facing business scenarios, forward combing IT call chains, and reverse access to data sources, it finally built an operation and maintenance indicator design concept for a resource indicator management system with the ability to overview the health of all business scenarios and overlook multi-dimensional and three-dimensional IT indicators.

It is not difficult to guess that driven by the development of newer technologies such as cloud native and DevOps, integration and intelligence will be the general trend. The integrated intelligent observability platform with comprehensive observable data collection capabilities from code to users, which is pioneered by Borei Data, will become an industry benchmark.