The operator called to inform me that the package was changed, and there was a big discount? It was all a lie! I didn’t even know I was being cheated

The operator called to inform me that the package was changed. Big discount? It was all a lie! I didn't even know I was being cheated.

As China's three major operators, China Mobile, China Unicom and China Telecom are becoming more and more skilled in playing tricks. I believe no one is immune.

Have you ever received a call from a mobile customer service representative, telling you that there is a new preferential package and asking you if you want to apply for it? They mainly tell you that the new package has more cost-effective phone charges and data traffic. Sometimes you may be interested and listen to them, but if you are in a hurry, you don’t have the patience to listen to their introduction. Many people are directly blacklisted. So why do mobile customer service representatives always call you to change the package?

First of all, under normal circumstances, customer service will not take the initiative to call users. They are only responsible for answering users' calls and solving their problems. It is the outsourcing company that calls users to recommend packages, and they mainly make profits from the successful packages they recommend.

Asking users to upgrade their packages is actually just to earn commissions, which is not a benefit for users. If the customer service can successfully persuade a user to upgrade his package, such as upgrading from a 58 yuan package to a 78 yuan package, then the user can get a commission of 40 to 50 yuan. However, if the user wants to downgrade the package and choose a lower package, the customer service will have various reasons to prevaricate and not let the user process it. Because some branches will put pressure on employees, if the employee processes the user's lower package, then the employee's performance will be fined 200 yuan.

Customer service recommends changing packages. The most common trick is to force users to upgrade to a higher-priced package. Generally, these "mobile customer service" will tell us some very favorable packages, with cash back every month, and it seems that if you don't apply for it, you will regret it. But what you don't know is that these "discounts" are limited in time, after which your consumption will be upgraded. Of course, if you want to change the package, you can only change to a more expensive one, and you can't reduce your consumption. Doesn't it feel like a trick?

The second is the promotional activities! After the number portability, China Mobile launched a lot of promotional activities, but behind each activity is a "routine". Generally speaking, these "customer service" will tell you that there is a promotion going on, giving you a few months of free traffic, but you will need to pay after the period. This kind of activity looks interesting, but generally speaking, most users will forget about these activities after the expiration of the period, and end up with an extra expense, full of routines!

In the early days, when answering a call for business recommendations, people would generally not hang up immediately out of politeness and would say something like, "Well, OK, let's talk about it later."

The other party will regard this "OK" as your agreement. They will adjust your package service directly, and you will not know how long it will take for you to find out. So this is also a reminder for everyone to clearly express your refusal during a call and not give the other party any chance to find loopholes.

There are many hidden risks in the outbound call process. Some people receive sales calls that are not from the official hotline, but the other party can still accurately tell the name and other identity information, and even use the following opening line: Hello, Mr. X, are you the owner of the phone with the last number XXXX?

When this sentence comes out, many people will answer "yes". They will think that since the other party can tell their number and name, and speaks quite politely, it must be formal, and a sense of trust is thus created.

The reason for this is that the operator leaked this information to the outbound call company, and the direct consequence is that the user's privacy is not protected at all, and there is a possibility of getting out of control. In the Internet age, everyone is running naked, and this sentence is becoming a reality day by day.