We will bear the consequences of irresponsible criticism of operators.

There was a problem with the telecom broadband at home because the child pushed down a pile of books next to it and broke the connecting line. I had no choice but to dial 10000. As a result, the telecom maintenance personnel came to my house within half an hour. They had a good service attitude and worked conscientiously and meticulously. They not only repaired the gateway, but also tested the Internet speed. The key is that they didn't charge a penny.

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To be honest, the fault with the line is mine, and I should pay for the repairs. However, thousands of users are enjoying this ultimate free service, but they are cursing the operators on various occasions.

We can think about it, even if we call out those home appliance companies that claim to have particularly good services and ask them to come to our homes to repair our appliances, won’t it cost money?

You don't know until you compare. Once you compare, you will be shocked. Because I want to play chess online, I registered for Yehu. Fortunately, I can log in directly with my QQ account. QQ, which has not been used for many years, came in handy. Then, Tencent's money-making routine became clear. Because changing your nickname on this platform is charged.

Yes, you read that right. If you change your name yourself, you have to pay, and it costs 30 RMB. I really want to know what kind of abuse it will receive if such a charge happens to China Mobile?

The operators seem to have become the scapegoats. I was watching CCTV's First Time program a few days ago. It was clearly about scammers using WeChat to deceive the elderly, but the host was confidently talking about "telecom fraud." What did China Telecom do to anyone? What did the Chinese telecom industry do to anyone?

Well! This industry has been pointed at by thousands of people, and the consequences are already there. In the long run, all of us consumers will become victims of our own actions.

First, due to bad reputation and poor income, excellent employees of operators have resigned or transferred to other positions, especially front-line service personnel. Experienced and responsible old employees are becoming fewer and fewer, making it more difficult to ensure service quality, and recruiting people is even more difficult. Many people say that instead of being humiliated, it is better to set up street stalls or work as a nanny and confinement nanny to become a high-income group.

In addition, when people are cursing, they will naturally blame the operators for their high income and high profits. Then, no one will do the calculations, and directly reduce salaries and fees. People are happy because they can save 10 yuan a month, which is enough for a street breakfast or three Chinese toon seedlings, and of course, they can also recharge to play an hour of King of Glory.

It is in this atmosphere of public opinion that operators responded to the call and continuously increased speed and reduced fees. Increasing speed means increased cost investment, and reducing fees means reduced revenue. The increase and decrease have finally allowed operators to return to being public welfare enterprises.

According to the Ministry of Industry and Information Technology’s 2018 summary, the effectiveness of universal telecommunications services has been evident, with 98% of administrative villages with access to fiber optic cables and 95% of poor villages with access to broadband. The total volume of telecommunications business increased by 140% and Internet industry revenue grew by 18%.

China Mobile completely abolished data "roaming" fees in 2018. The unit price of mobile Internet data decreased by 61% year-on-year, the average unit price of international roaming data decreased by 50%, and the average unit price of Internet dedicated lines decreased by 23%.

China Telecom's fixed broadband unit bandwidth price in 2018 fell by more than 40% compared with the end of last year, and it continued to lower broadband and dedicated line charges for small and medium-sized enterprises; it completely abolished national mobile data roaming charges, with the unit price of mobile data falling by more than 60%, and international roaming data charges in more than 60 directions falling by more than 50%.

China Unicom has completely abolished nationwide roaming charges for mobile Internet traffic. The average unit price of mobile data charges has dropped by 57.4% compared to the end of 2017, household broadband charges have dropped by 41%, Internet dedicated line charges have dropped by 10%, and international voice and data roaming charges have dropped by 44% and 75% respectively.

Speeding up and reducing fees are certainly good things. They have greatly promoted the development of China's mobile Internet, spawned the "New Four Great Inventions", and made WeChat, Honor of Kings, Didi, and Douyin achieve huge success. However, without further network construction and upgrades and maintenance, China's Internet will be just like this, and may even decline rapidly in this rapidly developing world.

In recent years, the profits of operators have actually been "earned" by reducing internal costs, and this kind of digging is obviously unsustainable. What's more serious is that according to relevant research, the price elasticity of traffic has basically disappeared. In other words, even if the charges are reduced, the user's traffic will not increase. This is basically consistent with the previous voice price. However, voice has gone through a long twenty years, while traffic has only been three or two years.

Do you still remember the huge impact that the promotion of home appliances to rural areas had on China's home appliance industry? Using subsidies and price cuts to stimulate consumption is unsustainable. It is like drinking poison to quench thirst and forcing things to grow, which will cause endless troubles.

About the author: Ma Jihua, public account: Northland Knight (Nknight), 2008 Sohu Excellent Blogger; 2009 Mobile Internet Influential Person; 2010 LBS Influential Blogger; 2010 Communications Industry Top Ten Bloggers; 2010 Communications Network Top Ten Figures; 2013 Internet Top 100 Self-media; 2015 Tencent Technology Most Influential Self-media; 2015 Communications Circle Self-media God; Sina Finance Opinion Leader, Baidu Top 100 Authors, Weibo Signed Self-media.