Riverbed is your smarter choice to accelerate your business with the power of digital experience management

[Original article from 51CTO.com] In the context of digital transformation, managing users’ digital experience is a major goal for companies to embrace digital transformation. It is the basis for companies to gain market competitive advantage and will also become one of the most critical business outcomes for any company.

So, how should enterprises manage users' digital experience? Riverbed Digital Experience Management (DEM) solution provides a good answer to this question.

What is DEM?

First, let's understand what DEM is. In Riverbed's view, DEM is the analysis and optimization of application service delivery, which is delivered to end users/consumers to help improve business results, service performance and application design. DEM can provide a unified approach to managing user experience and customer experience to optimize business results.

In the digital age, how should enterprises improve users’ digital experience?

In the digital age, more and more enterprise decision makers have realized the value of DEM, but it is not easy to make it work and play a role in the enterprise. There are many challenges. For example, the IT environment continues to become more complex, and the complexity of applications is also increasing; the service delivery chain is complex, leading to more business impact issues; tool fragmentation + IT barriers lead to more crashes and other events that reduce efficiency; digital experience management tools cannot provide effective business and technical analysis methods; aggressive development strategies make the team nervous and reduce the level of digital services, etc.

In the face of the above challenges, how should enterprises improve user digital experience? In this regard, Riverbed pointed out that to achieve success in digital experience management, business and IT leaders must deploy a complete integrated solution that enables them to proactively and completely manage the end-user digital experience across the software development lifecycle and the infrastructure on which digital applications and services run.

Enterprises need to have a complete understanding of how their applications and digital services perform, gain insights from the user's perspective, ensure that there are no blind spots in the end-to-end service delivery chain, and make performance issues visible at all times; and measure user usage and behavior over time by converting usage and performance indicators into their impact on productivity, revenue, and user satisfaction, so that they can respond quickly and provide users with a satisfactory digital experience.

Riverbed's DEM solution can provide end-to-end monitoring and proactive performance insights, enabling companies to measure, evaluate and improve the business impact of today's digital experience. Most importantly, it can continuously improve user satisfaction and generate faster innovation. Compared with similar solutions, Riverbed's DEM solution has obvious advantages. For example, the solution can capture data more finely at the terminal, infrastructure, and application layers, and once a problem is found, it can be quickly analyzed and located; it can provide more professional and in-depth insights into the improvement of application performance, and can provide a one-stop solution for managing performance; it provides performance diagnosis and controlled feedback loops at each stage of the software development cycle, enabling enterprises to adopt DevOps for faster business innovation and continuous application improvement...

They have chosen Riverbed DEM

Currently, Riverbed's DEM solution has brought faster digital experience management to many enterprise customers. By successfully implementing digital experience management, enterprise customers can not only develop and deploy applications and digital services more quickly, identify and resolve defects early in the development cycle, but also remove visibility blind spots in the application development to delivery process, unify analysis to reduce blame and develop cross-team collaboration.

Andy Laurence, Head of Production Services at Maersk Group, is very pleased with the results and said: "Riverbed has provided us with a development cycle that helps us respond quickly, inspires us to be proactive, encourages us to anticipate the future and then enables us to take advantage of it. This technology will also be a strong support for digital initiatives of other brands in the Maersk Group (powered by MGIS)."

Take Jun He Law Firm as an example. In 2012, when Jun He Law Firm just deployed a document management system in Shanghai, it used a data-centric management model. After comparing multiple products, it adopted SteelHead, a component of the Riverbed digital performance platform, to accelerate data and applications. Jun He Law Firm said that the Riverbed solution was very effective, saving 70%-90% of bandwidth usage. In the future, Jun He Law Firm hopes to expand Riverbed's leading digital performance solution to more branches and optimize the performance of more applications.

If you want to learn more about digital experience management, you can go to the special topic "Use the power of digital experience management to accelerate business progress, Riverbed is your wiser choice" to obtain more content, especially the special topic contains multiple materials for you to download.

[51CTO original article, please indicate the original author and source as 51CTO.com when reprinting on partner sites]