When Wi-Fi becomes a “basic need”, what should five-star hotels do?

Will the "joker" break your cognitive bottom line? The answer is yes. Recently, some netizens claimed that there has been a new breakthrough in the study of "Maslow's Hierarchy of Needs Theory", and the foundation of the pyramid of needs has been found! That is Wi-Fi! In addition to food, water, and air, human physiological needs should also include Wi-Fi.

So, as a five-star hotel, how does Howard Johnson Plaza Changsha face such demands and how can it provide guests with "five-star" Wi-Fi services?

User experience is paramount, and the construction of the "four networks" puts forward high requirements

Howard Johnson Plaza Changsha is an international standard five-star hotel invested by Hunan Xinsheng Real Estate Development Co., Ltd. The hotel has 320 spacious, comfortable, warm and elegant hotel rooms and 459 affordable all-suite apartments. It aims to provide business travelers with value-for-money and meticulous services and create a warm home for Chinese and foreign guests.

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Exterior view of Howard Johnson Brilliance Plaza Changsha

As people are becoming more and more accustomed to using various smart mobile terminals to access the Internet anytime and anywhere, whether hotels can provide convenient wireless networks for business travelers and meet the "basic needs" of guests has gradually become one of the competitive advantages of the hotel industry. This is also a key project of Changsha Brilliance Howard Johnson Hotel in network construction.

"Based on the hotel's business characteristics, we divide the network construction into four components, including the business network that carries the hotel's office management, the guest room network that provides wired and wireless access services to guests, the high-definition private network for the video-on-demand platform for hotel rooms, and the equipment network that provides support for IP video surveillance and security. At the same time, we also hope that these four networks can achieve high reliability, high security and intelligent operation and maintenance management, so that guests can experience first-class wireless network services anywhere in the hotel." When introducing the project requirements, the relevant person in charge of the hotel particularly pointed out the core requirement of guest experience first.

The service is "comfortable" and the guests are "relaxed and happy".

In the early stage of the project construction, the technical staff of Howard Johnson Plaza Changsha conducted a lot of market research, and asked the service provider to provide a complete design plan and invited professionals to conduct a strict review. In the end, Ruijie Networks won the final victory with its "Yiwang" star hotel network construction concept.

"Yiwang" means "the service is pleasant and the guests are relaxed and happy". Taking the construction of wireless network as an example, it is required to cover the hotel lobby, catering, conference, leisure and entertainment, and guest rooms. Its platform needs to have high-quality signal coverage, high speed, and stable access experience. In this regard, Ruijie adopts scenario-based wireless deployment and uses intelligent distribution solutions to meet the hotel's needs for wireless network signals, performance, deployment, and aesthetics.

Specifically, in the hotel's public areas, restaurants, theaters, exhibition areas, conference halls, and leisure areas, wireless APs equipped with Ruijie smart antennas and reasonable planning of different public area structures are used to achieve signal movement with the terminal, which comprehensively reduces the interference problems encountered in AP operation. At the same time, high-density access of guests in conference and dining areas is achieved through load balancing technology based on traffic and flow of people, and air-time fairness technology is used to enable different types of terminals to enjoy high-quality wireless experience.

Ruijie Networks Wireless Intelligent Distribution Solution

In view of the traditional wireless signal "blind spot" of hotel suites, Ruijie has achieved full coverage of full-grid signals through the wireless intelligent distribution solution, solving the problem of wireless network access in small-sized rooms with multiple partitions. Ruijie's intelligent distribution AP uses a built-in intelligent power distribution module, which can perform 1-to-multiple processing on the transmission power of a single radio frequency card, eliminating the need for multi-level hardware power distribution units and coupling units compared to traditional room distribution systems. In addition, each intelligent distribution unit has eight antenna interfaces, and with Ruijie's low-loss connection cables, the antenna can be extended to a room up to 15 meters away, and then wireless coverage can be achieved through beautified antennas, realizing a single AP through the "1-to-4 dual-band dual-stream" deployment method, meeting guests' high-throughput wireless application scenarios such as video on demand, online meetings, and ultra-fast downloads in guest rooms.

"Internet speed, maintenance, and operation" have been improved to a higher level, and a five-star network is within your reach

Among all network-related experiences, guests are the most "picky" about network speed. To this end, under the advice of Ruijie Network engineers, Changsha Huachen Howard Johnson Hotel deployed the RG-PowerCache content acceleration system at the network exit. Through the core concept of "draining-blocking-control", a large number of popular movies and TV series are cached locally to reduce exit pressure and continue to improve guests' Internet experience. In addition, through "unified platform management", the unified management, unified display, and unified alarm of the hotel's wired and wireless network equipment are realized, allowing the hotel's IT operation and maintenance personnel to discover network failure hazards one step ahead, greatly reducing the occurrence of business system and guest room network repair reports.

RG-MCP Ruijie Cloud Marketing Platform

Howard Johnson Plaza Changsha is very satisfied with the wireless network construction and subsequent value-added services provided by Ruijie. The relevant person in charge said: "As the core system of the hotel guest room network, the wireless network can not only meet the needs of guests to access hotel resources and Internet resources, but also become a marketing tool. By using Ruijie MCP cloud marketing platform, we can not only provide high-quality Wi-Fi, but also carry out membership promotions and various marketing promotions, and evaluate the service and marketing effects, which greatly enhances the hotel's competitiveness."