Riverbed Launches Industry's Most Comprehensive Digital Experience Management Solution

Recently, Riverbed Technology announced the launch of the latest version of Riverbed SteelCentral, providing users with the most complete and integrated digital experience management solution on the market. As many companies continue to increase their investment in digital business, the ability to evaluate and control the quality of user experience is also facing challenges. Now, Riverbed SteelCentral can help customers evaluate and troubleshoot all aspects of the digital experience, covering user device experience, backend network, infrastructure, cloud and applications.

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According to a report released by the research organization EMA***, 59% of business leaders believe that IT and business departments share the responsibility for digital experience management. Gartner's research shows that less than 5% of global companies implement digital experience monitoring as a strategy. The latest update of Riverbed SteelCentral provides an integrated, business-focused and user-centric solution for managing the digital experience of end users. At the same time, it provides new integrated monitoring and analysis for complete end-user services, covering the business activities of user devices, the entire network, application servers and application code, providing a fast and effective solution to ensure a reliable and high-quality end-user experience.

*** Version of SteelCentral:

Enhanced end-user performance monitoring and integrated visualization of digital experience

Reduce the risk of on-cloud and off-cloud application migration

Help enterprises manage the results of the entire application life cycle

Enable integrated network and infrastructure troubleshooting and monitoring

“Our customers are making strategic investments in digital business transformation initiatives to improve customer engagement and employee/partner productivity. Achieving a great digital experience is critical to their success. As cloud and mobile technologies become more prevalent, they are finding that traditional tools are not enough to holistically assess and manage the digital experience of their users,” said Mike Sargent, senior vice president and general manager of the SteelCentral business unit at Riverbed. “SteelCentral now offers the most comprehensive, modular and integrated digital experience management solution on the market. It helps companies achieve a reliable, consistent, high-quality end-user experience. SteelCentral is so broad and deep that it goes down to the individual transaction level. We are bringing a whole new level of visibility to help customers achieve their strategic goals.”

SteelCentral Enhances End-User Performance Monitoring and Enables Integrated Visibility into Digital Experience

The integration of SteelCentral Portal, SteelCentral Aternity and SteelCentral AppInternals is the highlight of the latest version. This means that SteelCentral users can now combine the device-based end-user experience view that can be provided to IT and enterprise managers with a single management platform view that shows IT performance and its impact on end users. In addition, the integrated workflow between SteelCentral Aternity and AppInternals provides an integrated monitoring system for the entire end-user service, allowing IT departments to quickly troubleshoot business-critical applications across devices and applications. This will provide a one-stop service for various teams engaged in digital experience management, including end-user services, application development and operations, and IT and business managers.

SteelCentral reduces the risk of application migration on and off the cloud

As enterprises continue to migrate applications to the cloud, understanding the impact of this migration on application and network performance is becoming increasingly challenging. Cloud performance, especially as it relates to the network, is a common blind spot for most enterprises. This release of SteelCentral introduces application migration planning and forecasting, which enables network planning and architecture teams to simulate and predict traffic behavior and its impact on the network before application migration - from data center to data center, from data center to cloud, and between cloud providers. Therefore, when planning the cloud migration of applications, enterprises can use data instead of intuition.

SteelCentral helps enterprises manage outcomes across the entire application lifecycle

As organizations at all levels adopt DevOps, Development, and Quality Assurance, operations teams are streamlining, integrating, and automating processes to improve the agility and quality of application releases. Now, SteelCentral AppInternals helps IT teams use performance information and diagnostic information throughout the application lifecycle. With the new REST API, development and quality assurance teams can add performance testing to their build toolchains and ensure that various versions are optimized for production; operations teams can use alerts in popular collaboration tools such as Slack and HipChat; support teams can automatically open tags in incident management tools to record problems, discover root causes, and diagnose results. In addition, teams can use application interfaces to extract indicators to enrich existing reports and tools.

SteelCentral enables integrated network and infrastructure troubleshooting

Riverbed also announced a new integration between NetProfiler and NetIM, which helps network administrators understand the impact of network infrastructure on network performance. This integration is another example of how SteelCentral enables cross-domain collaboration and breaks down the communication barriers created by single-point monitoring solutions.

“Being able to track the end-user experience is only part of the puzzle, and while it provides very valuable information, I prefer to see the overall performance and experience in one management interface,” said John D. Green, CIO at Baker Donelson. “This release further integrates the technology into the SteelCentral product line, giving me a single-pane-of-glass view. Riverbed combined with Aternity brings a combined set of tools that, when combined into a single pane of glass, gives you complete visibility across your entire network, from the server to the wire.”

“End-user experience is critical to the success of many digital business initiatives. Poor application performance can impact brand perception and customer satisfaction, and many organizations struggle to understand how all the infrastructure, software, and end-user device elements of the application delivery chain impact the end-user experience,” said Mary Johnston Turner, vice president of Enterprise Systems Management Software at IDC Research. “The latest version of SteelCentral provides hybrid device end-user experience monitoring, providing customers with an end-to-end view of application performance, spanning the user device experience, backend network, and infrastructure. This capability adds value to enterprise strategies and IT teams that are executing digital transformation strategies.”

To help enterprises deal with various performance problems and improve IT architecture performance, Riverbed provides the most comprehensive platform to ensure ideal application performance, continuous data availability, and proactively monitor and resolve performance issues. Riverbed helps hybrid enterprises transform application performance into a competitive advantage, maximize employee productivity, and create new operational flexibility with IT.

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