Xuzhou Tongshan District: Millions of people fall in love with "Government Cloud"

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In an environment where everyone is "connected to the Internet", how can the government ensure that people have less running around, more convenient services and less congestion when receiving government services? With the help of mobile Internet technology, Tongshan District has organically integrated government websites, government forums, government microblogs and government WeChat accounts into a four-in-one system that echoes each other. Only by clicking on the "Tongshan Release" public account on your mobile phone can you obtain relevant government information and services anytime and anywhere, forming a new pattern of mobile Internet government services that is "more intimate", "more efficient" and "more convenient".

Fingertip operation service is more considerate

Wherever the people’s needs are, the government’s service tentacles should extend there.

With the rapid rise of the Internet and new media represented by Weibo and WeChat, fingertip services have become a new topic for the government to promote the simplification of administration, decentralization, and optimization of services to achieve modernization of governance. Tongshan District adheres to the original intention of serving the people and, at the beginning of launching the "Tongshan Release" government WeChat public account, it abandoned the traditional concept of simply publishing government information, "thinking about what the masses think and what the masses need", and while focusing on the overall situation of serving the center, it intensively pushes tourist information, recruitment information, food guides, Tongshan city affairs and typical figures that citizens like, and strives to create an authoritative, efficient and caring public account image.

At present, the annual reading volume of "Tongshan Release" information can reach more than 3 million, and the various types of information released have become an indispensable reference for citizens' daily lives. The number of information clicks and user activity are in the leading echelon among the more than 70 county (city) district government WeChat public accounts in the province. Citizens can get full and considerate services by clicking on "Tongshan Release": they can view various recent news in Tongshan, watch video news from Tongshan TV, watch and learn about "two studies and one action", "civilized creation" and other knowledge, and can also consult various problems, make complaints and reports online, and conduct violations and water and electricity inquiries, etc.

On July 15 this year, Tongshan released a centralized push for several mutton restaurants, including Heqiao Quanyang and Gaohuang Zhengji Mutton Soup. In less than a week, the number of clicks reached nearly 20,000, and several small restaurants were in short supply. As the netizen "Qianshan Wanshui" left a message: "My life cannot be separated from the sun and water, from food, clothing, housing and transportation, and even more from 'Tongshan Release'."

The services at your fingertips allow people to see the "primordial power" of new media!

Solve the demands more efficiently

At present, many mainstream public opinions are reflected through the Internet. Lu Bo, member of the Standing Committee of the Tongshan District Committee and Minister of Propaganda, believes that only by learning to follow the Internet mass line can we build a bridge of communication and gather positive energy online; this is the requirement of the times and the wish of the masses.

Since the beginning of this year, Tongshan District has created and released two livelihood platforms, "Datong Bangwen" and "Minsheng Forum", on the mobile terminal. Netizens can use mobile phones, PADs and other mobile Internet terminals to make suggestions and reflect problems to the government directly through the WeChat platform through simple registration, login, and automatic binding with WeChat. The whole process is simple and easy, which effectively improves the enthusiasm of netizens to participate. At the same time, the "SMS Reminder Platform" was developed and enabled, and it was technically integrated with "Datong Bangwen" and "Minsheng Forum". After netizens release information through the platform, the relevant persons in charge of each unit will receive SMS reminders at the earliest time, and must investigate and respond to the relevant information within the specified time as required. Netizens will also receive SMS reminders for the acceptance and response of questions at the earliest time, and there are no redundant steps in the whole process.

A few days ago, a netizen logged into the "Datong Bangwen" of "Tongshan Release" on his mobile phone and complained about illegal construction at the north gate of Kangleyuan in Tongshan New District. He reported it to the property management several times but to no avail and requested the government to rectify it. After receiving the information, the staff immediately contacted the relevant departments. After only one day, the Tongshan Sub-district Office demolished the illegal construction. Two days later, the netizen left a message: "The crackdown on illegal construction is swift. I give a thumbs up to the office!"

This example is just a small ripple in the government's response to netizens' demands. Since the launch of the WeChat official accounts of "Datong Bangwen" and "Minsheng Forum" this year, the two platforms have received a total of 392 demands from the public, 369 of which have been handled, with a handling rate of 94.1% and a satisfaction rate of 95.4%.

Reflect public sentiment anytime and anywhere and communicate with the government directly through mobile phones. The new methods and procedures integrate functions, improve the efficiency and rhythm of the government, and promote the construction of a service-oriented government.

Four-in-one use is more convenient

Practice has proved that the convenient and fast Internet platform can enable the government to understand in a timely and accurate manner what the people are thinking, wanting, hoping for and worrying about, thereby integrating information and making the work of "serving the people" more practical, in-depth, detailed and thorough.

Tongshan uses mobile Internet technology to provide services, allowing the government to provide government services to individuals anytime and anywhere, realizing the integration of government websites, government forums, government microblogs, and government WeChat.

Soon after taking office in Tongshan, District Party Secretary Wang Weifeng put forward requirements for government service work: online processing should be expanded, information disclosure should be comprehensive, project services should be accelerated, the service environment should be further optimized, and work style construction should be further strengthened.

Great things in the world must be done in detail, and ancient and modern undertakings must be accomplished in reality. In order to improve the service efficiency of "Internet + Government Affairs", Tongshan Network Center uses cloud technology, constantly explores, and dares to innovate. At present, the "Tongshan Release" WeChat public account has achieved the organic integration of micro-information, micro-interaction, and micro-services, opening up all information exchange channels, and becoming an important channel for local netizens to obtain government information, convenient resources, and reflect people's livelihood demands. Citizens only need to log in to the mobile terminal through their mobile phones and click on the "Tongshan Release" public account to obtain relevant information and services from the government anytime and anywhere, no longer constrained by time, network, equipment and other conditions. At the same time, the problems reflected on the "Tongshan Release" WeChat public account will also be synchronized to China Tongshan Network and Tongshan Forum. Multiple service systems are organically integrated and echo each other, strengthening the operation mechanism of convenience, efficiency, diligence, and serving the people, and enriching the system of Tongshan's administrative convenience services.

On August 8, "Tongshan News" published a news item on the headline: What practical things do you hope our district government will do for you in 2017? The government urged netizens to make requests and suggestions on all aspects of inclusive livelihood projects such as social security, education and health, elderly care services, public facilities, ecological environment and social management, which aroused enthusiastic response and became a hot topic among the general public...

While providing good government services, Tongshan also attaches great importance to the guiding and guiding role of new media. In accordance with the requirements of the 14th Party Congress of Tongshan District to "grasp projects, change work style, and promote development", Tongshan quickly organized a number of articles with clear directions, such as "Three Steps in One Step" and "What Kind of Cadres Does Tongshan Need", which boosted the spirit of cadres. "The responsibility of doing things and starting businesses, the spirit of striving for excellence, and the fast and efficient work style" have become the thoughts and behaviors of cadres at all levels in Tongshan.

Under the "Internet +" thinking, the Tongshan Government Service Platform does not simply move the government service process from offline to online, but is a truly effective and well-established working model and service system.

From "people running errands" to "information running errands", from "people running back and forth" to "departments working together", from passive service to active service, Tongshan's vivid practice of "Internet + Government Affairs" has conformed to the requirements of the times, enhanced people's sense of happiness, and increased people's sense of gain.