Let's take stock of the complaints of the three major operators, and the most ruthless complaints of the three major operators

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There are more and more complaints about operators published online. Let’s take stock of them now:

1. Signal problem: poor signal

2. Service issues: slow problem solving, one-click upgrade, downgrade requires going to the business hall,

3. Price issues: package fees are getting higher and higher, automatic renewal after free trial, free traffic is actually targeted traffic, unlimited traffic but limited speed, unauthorized changes to user packages, malicious deductions, exaggerated and false package promotions, etc.

Whenever these issues are mentioned, the image of operators in the minds of users is that of villains who are unscrupulous and even "do all kinds of evil."

Signal Problems

First of all, let's talk about the signal problem. Signals travel in a straight line. Since they love to travel in a straight line, it means that floors and walls will become obstacles to the signal. The higher the floor and the thicker the wall, the greater the signal barrier. Therefore, in remote or closed places such as elevators, trains, and underground passages, weak signals are inevitable. Secondly, environmental factors such as strong winds, rain, and electromagnetic interference are also signal killers. Sometimes the signal is not good, and the operator can't do anything.

Service Issues

Signal problems can be forgiven, but service problems are unacceptable. When a user complains to a business hall, the staff says, "OK, got it." A week later, the staff says, "OK, we'll handle it for you as soon as possible." A month later, the staff says, "OK, please wait." Three months later, the staff is replaced. Such "tug-of-war" happens from time to time. And upgrading and ordering packages only requires making a phone call or sending a text message, but why do you need to go to the business hall to downgrade your package or port your number?

Price issues

The tariff is definitely the most concerned issue for every user. It is also the most problematic issue, whether it is because of the pressure of KPI assessment, the need to meet performance targets or something else, please use less tricks and don't be so ugly.

These are all defects of the operators, because they are enterprises, and the nature of enterprises is to pursue profits. The turnover of front-line sales and installation and maintenance personnel is indeed large, and the quality of personnel is also uneven. There are enthusiastic ones, and there are also many who deliberately cheat users. It is recommended that everyone has the courage to protect their rights when encountering such a situation. These problems can actually be solved through complaints, and some problems can be discovered through complaints.

Are all the reviews of operators negative? Not all, there are also positive reviews.

Speed ​​up and reduce fees, reducing communication charges by 67% in ten years; China has built the largest 4G and 5G base stations, has the most base stations in the world, and has also built the world's largest fiber-optic transmission network. From the perspective of the global network, both fixed-line and wireless networks are top-notch networks. During the epidemic, when networks in many countries collapsed, China's network operated smoothly.

During the epidemic last year, how many days did it take the three operators to complete the full coverage of 4G/5G network in Wuhan Vulcan Mountain Hospital with a construction area of ​​25,000 square meters? 2 days! When some villages in Henan Province were out of contact due to heavy rains in the past few months, the Wing Loong UAV, with the support of the mobile team, fearlessly arrived at the disaster area and completed its mission.

When society and people need it, operators have never stopped taking the initiative to assume social responsibility. The network is always unobstructed during the epidemic, and they are always the first to rush to the front line after a disaster. These are their responsibility and spirit.

In fact, the current income of ordinary grassroots employees of operators is generally lower than the social average; more than half of the employees may have difficulties in family life or can only make ends meet relying solely on salary income; it is out of reach for young people to buy a house and get married locally relying solely on their work in operators without external support.

So why do the public still dislike operators?

1. The result of the media's persistent denigration of operators over the years has led to the labels of monopoly and hegemony being firmly attached to the operators.

Second, the media and public figures often compare the rates of foreign countries, but this is actually taken out of context. The U.S. has a population of 300 million, and AT&T's revenue far exceeds the total of the three operators. So where does this revenue come from? It's because the rates are expensive.

3. The state requires operators to fulfill their obligation of universal service. The government requires operators to increase speed and reduce fees every year, and the State-owned Assets Supervision and Administration Commission of the State Council assesses the appreciation and preservation of state-owned assets.

Fourth, the operators themselves have many problems. In order to increase revenue, market share and growth, they over-market. In order to increase the user base, they desperately attract new customers, but do not pay attention to the maintenance of existing customers. This leads to widespread customer disgust. This is a typical case of being greedy for small gains and suffering big losses.

5. Even if it is free, there are still many people who are not satisfied. This is the current situation of the people.

In summary, the editor suggests that we should have more understanding and appropriate criticism and suggestions for the operators. Of course, the above explanation is not intended to prove how perfect the operators are. The operators naturally have areas that need correction and optimization, and complaints should still be made.