From "application availability" to "service accessibility" - the DNA innovation rule of Borei Data

[51CTO.com original article] In the past, users often encountered problems when using applications, which may be caused by a variety of reasons. However, application service providers believe that there is no problem with their applications because all IT indicators are normal, so the reason can only come from the user. However, in today's user-first world, BATJ has given users a rich Internet experience, and the high requirements of these experiences have gradually become the reference standard for enterprises. Enterprises cannot only focus on whether their data centers are reliable and available, but need to shift the focus to the users themselves.

Wu Jingtao, COO of Borei Data, said that enterprises can use Borei Data's data chain DNA to achieve the transition from application availability to service accessibility, establish user-centric service accessibility monitoring and evaluation, and enhance automated operation and maintenance capabilities, thereby improving user experience and accelerating the enterprise's digital transformation process.

Focus on user experience and shift IT perspective

In the 1970s, IT was centered on computing, and more companies chose large mainframes to support computing work in data centers. In the 1990s, a large number of applications emerged, and application-centric data centers emerged. The IT indicator system was also built around applications, including performance requirements such as high availability, high reliability, and scalability.

However, by 2020, as users' requirements for application experience became higher and higher, the application-centric IT indicator system gradually became unusable. Therefore, Borei Data proposed a new user-centric IT indicator system, shifting from application availability to service accessibility.

Wu Jingtao explained that application availability emphasizes the reliability of the data center, but does not care about the end-user experience. Service accessibility, on the other hand, focuses on the user's perspective and provides a better user experience. This shift is a change in thinking, and the most important change is the change in perspective. In the past, enterprises always took their own perspective as the main focus, application as the center, data center as the basis, and application high availability as the indicator; now, enterprises need to take the user end as the perspective, service accessibility as the basis, user experience as the indicator, and Internet user experience as the first principle.

Innovative means of data link DNA

There are many links between the code of enterprise applications and customer use, such as client diversification, the last mile, edge computing CDN, multi-cloud performance, PaaS, code/SQL calls, etc. Problems in any link will lead to a decline in experience, and negative impacts that enterprise users are most reluctant to hear or see, such as customer complaints/number portability/banking portability, will occur.

Therefore, a user-centric IT indicator system needs to consider the entire link from code to user, including application code, cloud and IDC, transmission channels and links, edge and CDN, and smart terminals.

Wu Jingtao calls the means of this revolutionary idea service-accessible data chain DNA, which includes DEM, NPM and APM, and monitors the entire process from code to user, helping enterprise customers to cope with the high requirements of Generation Z for application availability and application experience, and achieve a relative balance between stability and reliability and agility and speed, thereby accelerating digital transformation.

DEM (Digital Experience Management): User digital experience management, including client APP experience monitoring, browser experience monitoring, mini-program experience monitoring, browser dialing testing, and real mobile phone dialing testing and other technologies.
NPM (Network Performance Management): Network performance management uses probe technology, BigIP big data engine, Nginx Telemetry and other technologies to achieve path discovery, anomaly discovery, and fault discovery of network transmission.
APM (Application Performance Management): Application performance management, through bytecode injection and microservice probes, can monitor code running efficiency, SQL call efficiency, PaaS API call logic tracking, and microservice performance without changing the application code.

"D" is used to collect external user experience, "N" is used to manage the data path of network transmission, and "A" is used to manage application performance, thereby improving the efficiency of code and database mobilization. Once a problem of reduced user experience occurs, the cause of the problem can be clearly located and quickly resolved, thereby improving the experience of each user.

Meng Xidong, founder and CTO of Borei Data, said that if enterprises want to achieve service accessibility, they need to have the three aspects of DNA capabilities. At present, many corporate customers already have one or two of these capabilities, and enterprises need to complete their capabilities to achieve true service accessibility.

7 weapons to improve DNA skills

In order to help enterprises better apply DNA capabilities, Borei Data has proposed seven weapons to help enterprises improve their DNA skills from five levels: cloud, pipe, edge, end, and industry, and achieve full-link monitoring from code to application.

1. Client: Monitor browsers, apps, H5, etc. through dial testing/SDK/de-embedded JS, etc. to ensure service accessibility and improve user experience;

2. Edge/CDN nodes: Use active dial-up testing to monitor performance and obtain actual performance during use. Use latency and packet loss as the basis for selection and performance troubleshooting.

3. Cloud services: By providing regular performance reports on cloud service providers on a monthly basis, it becomes the basis for enterprise customers to bargain for multi-cloud services, thereby improving the actual service capabilities and availability of enterprise customers;

4. Portal: By analyzing the page/first screen loading situation and the grayscale performance analysis of the trusted innovation environment and the traditional environment, professional suggestions are provided to improve the experience, avoid hijacking, and improve usability;

5. Network: Time stream data capture and analysis technology, real-time stream data path judgment, rapid discovery and elimination of node failures on the network;

6. PaaS platform/API: Through ADT application deep tracking, the automatic topology of the call logic is visualized to quickly discover API service anomalies, overload attacks and other risks in the existing network environment;

7. Code/DB: With the help of APM application performance management products, through bytecode injection, enterprises can monitor code execution and SQL call efficiency on the existing network without development changes. This is an essential technology for DevOps and a powerful tool for improving the application performance of the information and innovation platform.

Wu Jingtao pointed out that after achieving or partially achieving the service-accessible data chain DNA, the telemetry data collected from the code to the user access process will be integrated into the big data platform DataView to achieve full-site traceability of VIP user access; intelligent baselines will be established through machine learning to achieve intelligent alarms; and AI will be used to perform root cause analysis, propose solutions, and even implement one-click changes and one-click cutovers through API calls of verified pre-configurations. Ultimately, it will help enterprise users achieve reliability and performance improvements on existing platforms, cloud native platforms, information innovation platforms, and microservice platforms while ensuring stable and reliable social responsibilities.

It is understood that Borei Data has completed the adaptation of domestic chips and operating systems, and is currently adapting the database and middleware. Wu Jingtao expressed the hope that Borei Data's data chain DNA will play a greater role in the future information innovation system.

[51CTO original article, please indicate the original author and source as 51CTO.com when reprinting on partner sites]