Xunfang and Huawei join hands to enter the era of big service 2.0, four key words to achieve consistent service experience

[51CTO.com original article] On a weekend in early October, Xiao Meng ran against the busy crowd on the street and hurried to the "Zhihui Cloud School" in Tianhe District, Guangzhou. He signed up for the weekend training course for Huawei HCIP-Cloud certification here, using his business time to recharge himself in the workplace. Unlike some of his peers who were hesitant to choose between different training institutions, Xiao Meng did not hesitate to sign up for "Zhihui Cloud School" because he was already an old student of this school when he worked in Shenzhen two years ago. "Except for the different campuses, there is almost no difference. The same teaching quality, the same service process, and the same learning environment. The difference is that the school can help us grow more and more."

The "Zhihui Cloud School" that Xiao Meng signed up for is affiliated to Shenzhen Xunfang Technology Co., Ltd. (hereinafter referred to as "Xunfang"), which is an officially authorized training partner of Huawei and has established 9 authorized training centers across the country. It radiates to various provinces, cities and autonomous regions, and is highly consistent with Huawei in terms of training concepts, brand positioning, service processes and delivery quality. It also combines industrial development and has embarked on a distinctive path. As the star product of "Zhihui Cloud School", Huawei's cloud computing, big data, storage, data communication and other courses have attracted many students to sign up. Among them, some are like Xiao Meng, who are recharging while working, some are actively graduating from colleges and universities and want to learn more to add points for themselves, and some are learning new technologies to accumulate for the future. In short, over the years, Xunfang has deeply integrated Huawei's training knowledge and certification system, and continuously output "fresh blood" for the ICT industry, with remarkable results.

In the era of Big Service 2.0, Huawei will work with partners to provide ubiquitous service experiences

Just as Xiao Meng felt, as a member of Huawei Authorized Training Partner (HALP) brand building, "Zhihui Cloud School" has the outstanding feature of providing users with a consistent service experience.

Some people may wonder if the feature of providing consistent service experience is too abstract and can provide any substantial help to the brand? Not at all. A brand research organization once conducted a survey of 1,000 people: If you travel to a completely unfamiliar city, which billboard will you feel familiar with when you see it on the street? I thought that people with different personalities and hobbies would have a variety of answers, but surprisingly, the top ten answers were highly consistent, covering 78% of the surveyed population, including well-known fast food chains, world-renowned car brands, and even express delivery and airlines... When people checked the reasons why the brand made them feel familiar, the vast majority of them checked one item: This brand provides consistent high-standard services, which makes people trust it enough no matter where they are. Obviously, Huawei is going to work with its ecological partners to create such a service consistency platform that customers can highly trust.

In fact, as early as March this year, at the Huawei China Ecosystem Partner Conference 2019 in Fuzhou, a service industry alliance was established based on the new positioning of "building a high-quality service industry alliance and providing ubiquitous service consistent experience", injecting strong impetus into the development of the "Big Service 2.0" era. Today, as digital transformation continues to deepen, customer needs have undergone earth-shaking changes, requiring Huawei and ecological partners to redefine and implement Huawei's high-quality services with user needs and user experience as the center. Xunfang is one of Huawei's excellent authorized training partners, and the two parties have brought Huawei's high-quality services to users.

Xunfang defines four key words to lock in high-end service ecosystem

In the work of building HALP brand consistency, Huawei's training and certification department has provided a unified standard design plan, providing high-standard specifications in multiple fields and levels such as partner learning, office, leisure, experimental environment and Huawei's technical culture. Xunfang and its brands have grasped the four keywords of "scenario", "experience", "consistency" and "quality" from the beginning, and set the construction goal of "establishing a high-end service ecosystem from aspects such as improving service quality, upgrading training environment, optimizing cultural expression, transforming leisure areas, and improving after-sales experience, aiming to provide every user with high-quality service and consistent experience", and quickly launched consistency construction and service upgrade actions.

Keyword 1: Upgrade of scene standards. The environment plays a vital role in learning and working. Xunfang strictly optimizes the environment in accordance with the standards of consistent services, making it more scene-based, comfortable and humanized. Using the standards given by Huawei as the "yardstick", the service scenes are redefined in branch campuses across the country, and even many details such as materials, design, selection, positioning, lighting, and aisle settings are repeatedly considered, fully reflecting the consensus that is highly consistent with Huawei that "customers are the core, standards are the reference, and experience is king."

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Keyword 2: Content refinement and controllability. Xunfang found that with the acceleration of digital transformation, the needs of many users have been comprehensively upgraded, which requires Xunfang to step out of its "comfort zone", update the service content of each business scenario, and formulate new standards for service content. Taking Zhihui Cloud School as an example, Xunfang, under the guidance of Huawei, accelerated the upgrade of basic equipment and selected Huawei's enterprise-level high-performance equipment in the practical operation area, allowing students to perform various operations such as scenario simulation from environment planning to environment construction to business deployment and operation and maintenance; quality inspection procedures and professional service personnel settings were newly introduced at each node of the service process to ensure the feasibility and controllability of service quality.

Keyword 3: Big service concept serves the big strategy. In Xunfang's view, Huawei's concept of "quality service, opening the big service 2.0 era" represents innovation and evolution, and the "platform + ecology" model can give full play to the vitality of the high-quality service industry alliance and create "ubiquitous service consistency."

Keyword 4: Promote brand evolution. In Zhihui Cloud School, while actively responding to and matching Huawei's HALP brand consistency construction, Xunfang also combined the digital and intelligent construction concept, fully examined its own service quality and work efficiency, checked for omissions and organized internal and external optimization, and fully met the multi-channel, multi-category, and multi-scenario training and service needs of corporate users and students. "Quality training courses + senior professional lecturers + standardized services + comfortable learning environment" has opened a journey of struggle for all ICT technology learning practitioners, which has been recognized by students and highly praised by customer groups; the consistent upgrade of brand services has also provided more materials and cultural influences for the internal development of Zhihui Cloud School, laying more foundations for clarifying development goals, improving professional quality, and cultivating brand culture.

Xunfang's deep understanding of Huawei's HALP brand connotation has also brought new opportunities to itself. Since its establishment, "Zhihui Cloud School" has adopted an integrated ecological development model of "production, education, research, creation and use" and combined the innovative ideas of "Internet + Intelligence". It has helped thousands of students obtain Huawei certification certificates and provided them with corresponding jobs every year. It has an excellent brand image in the industry and has been widely recognized by Huawei, users and colleges. In June of this year, Xunfang passed the Huawei HALP brand consistency construction acceptance of 9 campuses across the country, becoming a HALP benchmark.

As we all know, the key to service consistency is standardization. Service standardization in the ICT industry is not just about the uniformity of the environment decoration and LOGO. Its deeper connotation is to maintain the same level from the overall image to all delivery specifications. In Xunfang's practice, we have seen that it is highly consistent with Huawei's ecological concept of big services, and it has improved the matching degree between Xunfang services and Huawei, ultimately allowing users to form a consistent perception of the HALP brand and promote the construction of the ICT talent ecosystem. It can be said that "a win-win situation with a promising future."

[51CTO original article, please indicate the original author and source as 51CTO.com when reprinting on partner sites]