The three major operators announced measures to increase speed and reduce fees

Recently, the three major operators have actively responded to and implemented the new requirements and new deployments of the country to speed up and reduce network fees, and have introduced specific measures.

"Speeding up and reducing fees" is a major decision and deployment of the CPC Central Committee and the State Council. The State Council executive meeting on May 14, 2019 made special arrangements for this year's network speeding up and reducing fees. The meeting determined that

First, we will accelerate network upgrades and expansion as an important focus for expanding effective investment. This year, we will achieve a fiber-to-the-home access port ratio of more than 90%, deploy gigabit broadband access networks in more than 300 cities, and promote fixed and mobile broadband into the gigabit era. In view of weak links such as rural and remote areas, we will expand and build more than 600,000 4G base stations throughout the year, achieving a coverage rate of more than 98% of administrative villages across the country.

Second, we will enhance network capabilities in key areas such as industrial Internet, education, and medical care, and increase effective investment. We will strengthen the construction of industrial Internet dedicated lines. We will achieve a 97% broadband network access rate for primary and secondary schools nationwide within the year, with 100M access capabilities. We will promote full coverage of dedicated networks for hospitals at or above the county level and medical alliances.

The third is to implement the requirements for reducing charges. We will encourage basic telecommunications companies to reduce the average broadband charges for small and medium-sized enterprises by 15% within the year by lowering charges and offering free speed upgrades; we will implement preferential package upgrades and fee reductions, significantly reduce the unit price of non-package traffic, and promote "floor price" charges for low-income and elderly groups, and take multiple measures to reduce the average mobile traffic charges by more than 20%; we will promote a 30% reduction in traffic "roaming" charges between the mainland and Hong Kong and Macao.

Fourth, fully implement “number portability” across the country by the end of November, and make in-depth preparations. Strictly investigate any behavior such as adding processing conditions without authorization.

Fifth, we will clean up and standardize package settings, and further reduce the number of packages currently on sale by more than 15% within the year, to promote solutions to problems such as large number, incomprehensible, and difficult choices, so that consumers can get more benefits.

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In response to this, the three major operators actively responded to and implemented national policies at the first opportunity and launched a number of people-friendly measures:

China Telecom

Measure 1: Comprehensively reduce the price of out-of-package traffic. In response to users' concerns about high out-of-package traffic charges, in January 2019, China Telecom comprehensively reduced the out-of-package traffic charges to no more than 0.03 yuan/MB, with the maximum reduction of out-of-package traffic charges reaching 90%, ensuring that users are informed, dare to use, and feel at ease.

Initiative 2: Launching more favorable "data packages for worry-free use after reaching the quota". For users of the Enjoy Package who have high saturation or overflow of package traffic, China Telecom will launch the "data packages for worry-free use after reaching the quota" in June 2019. After the user subscribes, there is no charge if the user does not reach the quota. After reaching the quota, the 5 yuan/GB or 3 yuan/GB data package can be directly added, eliminating the worries of users with large data traffic for mobile Internet access.

Initiative 3: Launch preferential data packages for Hong Kong, Macau and Taiwan. China Telecom will launch more preferential roaming data packages for people traveling to Hong Kong, Macau and Taiwan in June 2019, such as 68 yuan/3 days. For Guangdong users who frequently travel to the Guangdong-Hong Kong-Macao Greater Bay Area, an integrated data package for Guangdong, Hong Kong and Macao will be launched, and users can share data in the three places.

Initiative 4: Promote the "Worry-Free Card" package. For users who do not like to be bound by packages and want simple consumption, China Telecom has launched the "Worry-Free Card" package nationwide, which has a "floor price", tiered billing, and gets cheaper the more you use it.

Measure 5: Reduce the communication costs of small and medium-sized enterprises. In May 2019, China Telecom reduced the standard Internet dedicated line charges by 15% and simultaneously launched the "Speed ​​Up and Benefit Enterprises" campaign for small and medium-sized enterprises, providing free speed up services to small and medium-sized enterprises.

Initiative 6: Improve distance education and medical networks. Launch education and medical network products with wide coverage, high quality and high cost performance, carry out the Digital Campus Tianyi Tour, assist schools in the networking campaign, and increase the broadband network access rate of primary and secondary schools to more than 100 Mbps.

Initiative 7: Actively remind users of package consumption. Actively inform users of package consumption via text messages, with a focus on timely reminders of package usage, usage period, consumption bills, etc., so that users can clearly understand their consumption.

China Mobile

Initiative 1: "Check your network age and get free data", up to 30G. Since May 1, 2019, China Mobile has launched a unified activity of checking network age and getting free data across the entire network. Customers can get different data by sending 2019 to 10086. The longer the network age, the more data they can get, up to 30G of data. The activity has received great attention from netizens and the media, with good customer response and high participation. In just one week, the number of participating customers exceeded 100 million, and the number of participating customers has reached 120 million so far. Next, China Mobile will launch a series of activities such as checking network age and getting free data, and recruit 5G pioneer customers based on the activity of checking network age and getting free data.

Initiative 2: Unlimited speed after reaching the data limit, support for multiple people to "enjoy". Since April 20, 2019, China Mobile has successively launched the Enjoy Series packages in 10 provinces (cities) including Beijing, Sichuan, and Liaoning. This package is the first product with unlimited speed after reaching the data limit. The more you use the data outside the package, the cheaper it is. The package includes 50G of data, supports sharing by multiple people, and comes with free broadband and broadband TV, free calls between family numbers, and other benefits. China Mobile has currently promoted this package nationwide, allowing more customers to enjoy the "Enjoy Series" preferential rates.

Initiative 3: Add RMB 10 as minimum to enjoy "double voice calls". Starting from May 17, 2019, China Mobile will launch a nationwide "double voice calls" campaign. For package customers, adding RMB 10 as minimum can enjoy double voice calls within the original package. For example, the original RMB 58 Feixiangtong package includes 150 minutes of nationwide voice calls. Customers can double the voice calls within the package to 300 minutes by adding RMB 10 as minimum.

Initiative 4: Edit the SMS "0000" to easily check and cancel value-added services. China Mobile has launched a unified query and cancellation service for value-added services 0000. Customers can quickly query the subscription status of monthly value-added services and the corresponding tariff standards of their mobile phones by editing the SMS "0000" and sending it to 10086. At the same time, according to the query results, they can reply to the service serial number to conveniently and quickly cancel one or more subscribed services. In addition, China Mobile has also opened an industry SMS "0000" query and cancellation service. If customers do not want to receive certain industry SMS again, they can send "0000" to the SMS number to query and cancel.

Initiative 5: 10086 not resolved? You can call 10080. On January 20, 2019, China Mobile established a network-wide upgrade complaint center and activated the 10080 number as a service quality supervision hotline to collect and listen to customer voices more promptly and accurately, and centrally accept, quickly verify, and accurately handle various upgraded customer complaints. If customers believe that the reasonable demands raised through the 10086 hotline and other service channels have not been properly handled or have disputes over the handling results, they can report the problem by calling 10080, and they will receive feedback within 120 hours at the latest.

Initiative 6: Delay one day and get 1GB, and home broadband promises fast installation and repair. In areas with installation conditions, if customers apply for home broadband activation and repair services and fail to complete the service within the agreed time, China Mobile will compensate customers for their mobile data usage, giving them 1GB for every day of delay.

China Unicom

Initiative 1: Launching special holiday traffic packages. In order to meet customers' traffic usage needs during holidays, China Unicom has further reduced traffic prices. Since January 2019, China Unicom has launched a 20 yuan 14G special holiday traffic package, and the unit price of traffic in the package has dropped to 1.43 yuan/G.

Measure 2: Substantially reduce data roaming charges in Hong Kong, Macau and Taiwan. To meet the roaming needs of users in Hong Kong, Macau and Taiwan, China Unicom will adjust the roaming traffic charges in Hong Kong, Macau and Taiwan from June 1, 2019, significantly increase the daily cap of high-speed traffic at 25 yuan, and adjust the daily data roaming package traffic in Hong Kong, Macau and Taiwan.

Initiative 3: Boosting the development of SMEs in mass entrepreneurship and innovation. In order to fully assist SMEs in expanding markets, reducing costs and improving efficiency, China Unicom launched the Mass Entrepreneurship and Innovation Cloud Express product in 2019, providing cost-effective network + cloud services to meet the needs of mass entrepreneurship and innovation enterprises for cloud access at the speed of light and flexible use of cloud. Through cloud-network integrated services, the cost-effectiveness is greatly improved, ensuring that Internet access costs are reduced by another 15%.

Initiative 4: Launching the 10015 Consumer Rights Protection Hotline. In order to better provide high-quality services and protect the legitimate rights and interests of China Unicom customers, China Unicom's Consumer Rights Protection Hotline 10015 was officially launched on May 17, 2019, focusing on resolving various rights disputes that occurred during the consumption process of Unicom customers, especially providing an exclusive solution entrance for customers' reasonable demands that could not be resolved in customer service channels such as Unicom business halls and 10010 hotlines.

Initiative 5: Easy inquiry and cancellation of "0000" value-added services. In response to the problem of random charges for value-added services, China Unicom will launch a unified inquiry and cancellation service for the "0000" value-added service for the entire network in June 2019. Customers can quickly check the subscription status of the network-wide monthly value-added services of their mobile phones by editing the text message "0000" and sending it to 10010. According to the inquiry results, they can cancel the subscribed services by replying with the service serial number.

Initiative 6: Launching remote business services. To facilitate customers to handle business in remote locations, China Unicom has launched remote services such as "remote card replacement", "unified inquiry", and "family payment". Through the remote card replacement service, you can replace or change your card in a different location, saving you time and effort; through "unified inquiry", you can clearly understand the balance, balance and points of your own number; through "family payment", you can pay with the main number and worry-free with the secondary number, and all family expenses can be handled by one person.

Initiative 7: Launch of call purchase service. To meet the diverse communication consumption needs of customers, China Unicom launched the call purchase service from May 1, 2019. Customers can use their call balance to purchase music, videos, novels, education, entertainment and other information service products in one stop through China Unicom's call purchase mall.

Initiative 8: Promise to compensate for slow home broadband service. China Unicom provides customers with real high-speed broadband, fast installation services, and all-round excellent door-to-door services; in June 2019, China Unicom will launch a commitment to compensate for slow home broadband service, promising customers the time limit for installation, relocation, and maintenance, and providing compensation for overdue payments.