In 2018, Donghua Network Intelligence built a powerful IT operation and maintenance engine "comprehensive monitoring + process management" which was popular

[51CTO.com original article] In recent years, providing IT operation and maintenance services to enterprises has faced increasing pressure and challenges. On the one hand, the IT hardware and software equipment of enterprises have become more complex and diversified, and enterprises need smarter and more transparent monitoring and management; on the other hand, enterprises have become more demanding on network resources and more dependent on applications, and it has become a rigid demand to safely ensure the stability and efficiency of applications. How to truly solve the operation and maintenance pain points of enterprise users has become a hard standard for measuring the comprehensive strength of IT service providers, and Donghua Network Intelligence has delivered a beautiful answer in this regard.

Solve user pain points and synchronize product development with user needs

Cao Ronghai, general manager of the Solution Center of Donghua Software Co., Ltd., said that users have always had a strong demand for operation and maintenance products, and have been running some management systems to a greater or lesser extent. Donghua NetZhi provides users with an integrated solution of "monitoring, management, and control", which can always solve the pain points that users urgently need to solve in some aspects. He gave an example, saying that the Beijing First Launch Group in the transportation industry purchased Donghua NetZhi's solution as a whole, which solved their problem of lacking an operation and maintenance information platform and improved their own operation and maintenance capabilities; the Wuhan Public Security Bureau in the public security industry has a strong demand for standardized management systems and process platforms in operation and maintenance work, and has created a unified information operation and maintenance management platform through Donghua NetZhi's products to solve the management difficulties of outsourced operation and maintenance teams.

Paying close attention to the latest IT trends of enterprise users is one of the secrets of Donghua Network Intelligence to keep its products in sync with user needs. Nowadays, enterprise users have begun to pay attention to mobile application management, and many users have built their own mobile application platforms. Donghua Network Intelligence has also launched its own mobile operation and maintenance APP and intelligent mobile inspection APP, which can also be integrated with users' mobile application platforms, corporate WeChat, etc., to help users solve problems in mobile information management process approval, mobile terminal alarm reception, daily equipment inspection, asset management, etc.

Performance rose against the market trend, increasing by 20% for three consecutive years

Donghua NetZhi's profound understanding and in-depth exploration of user needs have won the recognition of users, and its sales performance has become the best proof of its "good reputation." Cao Ronghai told reporters that in the context of the overall tightening of the IT industry environment in 2018, Donghua NetZhi showed a strong growth trend, achieving a 20% sales growth for three consecutive years. Compared with its peers, Donghua NetZhi is more able to win the trust of users, and its integrated monitoring systems and process management systems in operation and maintenance products have become more popular products, with a good reputation in the government, financial, and medical industries. "In 2017, Donghua NetZhi launched intelligent mobile inspection products based on the concepts of the Internet of Things, big data, and mobile Internet, which also received praise from many users and achieved very good sales results in 2018."

The key reason for such brilliant performance is that Donghua NetSmart has always adhered to its unique advantages. Cao Ronghai summarized the outstanding advantages of Donghua IT Service Integrated Management System into four points:

First, the intuitive visual interactive interface allows customers to see at a glance the overall operation status of the IT infrastructure, operation and maintenance efficiency, and key areas of focus;

Secondly, the simple Windows-like operation style makes it easy for customers to get started, solving the problem that such products were too professional and difficult to use in the past;

The second is the integrated solution capability, which can integrate various tools and products required by customers into one, and provide them to users through a unified information management platform, so as to solve the trouble of users frequently switching between multiple products. The big data technology is used to break through the data barriers between systems, and truly realize the ability of data collection, integration, processing, analysis and management;

*** is the design concept of micro-architecture, which makes the design and change of processes easier. Customers can modify flowcharts, work order styles, approval roles, etc. by themselves to better adapt to changes in user management processes.

In an interview with ***, Cao Ronghai revealed that Donghua NetZhi plans to launch intelligent operation and maintenance automation products by the end of the year to solve automation problems in the operation and maintenance process for users, and provide functions such as automatic fault recovery, automatic change of equipment configuration library, automatic start of emergency plan, and automatic execution of power on and off, making the operation and maintenance work more intelligent, automated, and simplified. Regarding the plan for 2019, Cao Ronghai said that 2019 is an important year for the construction of a national safe and reliable platform, so Donghua NetZhi launched the ***th generation of safe and reliable operation and maintenance management system, which was also selected into the list of safe and reliable platform tools. It is hoped that in the new year, it can better serve users and help users improve their operation and maintenance capabilities.

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