Borei Data 2021 strategy release tour opens up innovative paths for IT operations and maintenance

On May 26, 2021, the Beijing stop of the "Service Accessibility, First to Achievers·Borui Data 2021 Strategic Upgrade Release Tour" organized by Borui Data was successfully held at the Beijing Jinmao Westin Hotel! This strategic upgrade release tour not only unveiled the mystery of "Data Link DNA", but also closely followed the development of IT operation and maintenance, helping enterprises to achieve a leapfrog advancement in user experience from "application availability" to "service accessibility".

User-centric "service-accessible" IT operation and maintenance system

Wu Jingtao, COO of Borei Data, said frankly: "In the past 20 years, all IT systems have been built with applications as the center, including the construction of the entire data center and the operation and maintenance system. Now it is time to change the thinking."

Borui Data COO Wu Jingtao spoke

The change in consumer groups has accelerated the transformation of this idea. Unlike the post-80s and post-90s generations who are used to passive adaptation, the Z generation's demand for product experience is more reflected in customization and personalization. At a time when the Z generation is taking over the "consumption responsibility", exploring user experience has become a "compulsory course" for most companies. Therefore, an IT operation and maintenance system that only revolves around "application availability" can no longer meet the needs of enterprises to improve their competitiveness in digital transformation.

The shift from "application availability" to "service accessibility" means a subversive shift in perspective. One is from the enterprise perspective, while the other is from the user perspective. This requires enterprises to have a deeper understanding of the user layer and the business layer.

"Data Chain DNA" that connects the entire path from code to user

The challenge facing enterprise decision makers is that, with the continuous rise and development of new technologies in recent years and the deepening of digital transformation, enterprises need to transform traditional IT infrastructure while also continuously expanding the reach of enterprise data acquisition. With the iteration of architecture and the explosion of data, how enterprises can continuously release the value of applications, networks, and digital experiences while using new technologies to drive digital transformation has become one of the main issues that enterprise decision makers are thinking about.

The technical teams of enterprises are also running faster in the torrent of technological evolution. Cloud native, containerization, microservices, agile development, etc., software-defined everything brings together a variety of applications. These components can be located in the local infrastructure of the enterprise, can be located on the cloud and run in containers with microservices, and data also comes from applications, containers, Kubernetes, APPs and edge networks, and even a certain API. Moreover, these applications support the platform foundation of the digital transformation of enterprises. Any delay or failure means that the business cannot be satisfied. Modern software systems and architectures bring advantages such as high efficiency, application quality, and easy scalability to technology and development teams, while also broadening the boundaries of unforeseen operation and maintenance complexity.

When explaining "Service-Accessible Data Chain DNA", Wu Jingtao, COO of Borei Data, said, "Compared with the previous AIOps intelligent operation and maintenance concept, Service-Accessible Data Chain DNA has a more advanced meaning. It can connect the entire process from code to user (Code to Customer) access, and detect the path, performance and service quality of the entire data chain, forming an innovative operation and maintenance management model."

The opening of this whole process means that enterprises can use data in a multi-dimensional and more comprehensive way, making users' thinking more intuitive, operation and maintenance management more convenient, expanding the value of data itself, and enabling it to truly drive decision-making. However, the different logic, the diversity of data, and the development of modern applications driven by technologies such as microservices and containers make this process more challenging. This is why only Borei Data, which has been deeply involved in IT operation and maintenance for 13 years, has proposed this solution.

At the meeting, Zhang Junfeng, pre-sales director of North China region of Borei Data, Xu Chi, architect of Borei Data, Zhang Chong, architect of Borei Data, and Sun Li, senior product director of Borei Data, respectively interpreted the "data chain DNA" that realizes the full path from code to user:

Data Link DNA Architecture Diagram

"D"——DEM (Digital Experience Management):
User digital experience management includes a series of technologies such as client APP experience monitoring, browser experience monitoring, mini-program experience monitoring, browser dialing test and mobile phone dialing test. Borei Data's DEM is based on the monitoring perspective and analysis model of user sessions. It is the only product in the domestic DEM field monitoring tool that has the monitoring and analysis capabilities of user sessions and full access events.

"N" - NPMD (Network Performance Monitoring and Diagnostics):
Network performance monitoring and diagnosis, through network sniffing, BigIP big data engine, Nginx Telemetry and other technologies, analyzes and diagnoses from the dimensions of business, application, system, network, and hardware, and realizes path discovery, anomaly discovery, and fault discovery of network transmission.

"A" - APM (Application Performance Management):
Application performance management uses bytecode injection and microservice probes to monitor code running efficiency, SQL call efficiency, PaaS API call logic tracking, and microservice performance without changing the application code.

7 weapons provide complete "Data Link DNA" skills

In order to make every link of the data chain DNA available, Borui Data has also created seven weapons:

Client dial test/SDK/de-embed JS
Through browser and mobile phone real device APP dialing test, customer APP SDK embedding, Browser/H5/Webview monitoring, ensure service accessibility and improve user experience;

Actively monitor the performance of Edge/CDN nodes to obtain actual performance during use, delay and packet loss as the basis for selection and performance troubleshooting;

Monthly reports/customized evaluations of cloud services provide regular performance reports through monthly monitoring of cloud service providers, which become the basis for enterprise customers to bargain for multi-cloud services, thereby improving the actual service capabilities and availability of enterprise customers;

· Portal webpage/first screen loading analysis Grayscale performance analysis of trusted innovation environment and traditional environment; Provide professional suggestions to improve experience, avoid hijacking, and thus improve usability;

· NPMD network performance management real-time network flow data capture and analysis technology to realize flow data path judgment, quickly discover and eliminate communication failures of nodes on the network;

ADTD uses deep tracing to automatically visualize the topology of call logic, quickly discovering risks in the existing network environment such as API service anomalies and overload attacks;

APM application performance management uses bytecode injection to monitor code execution and SQL call efficiency in the running environment without development changes. It is an essential technology for DevOps and a powerful tool for improving the application performance of the information innovation platform.

Data Insight Unified Intelligent Operation and Maintenance Platform Dataview

After collecting experience data, network data and code execution efficiency data from different links, we finally use the integrated intelligent operation and maintenance platform - Dataview to break the "monitoring island", integrate information and associate features, and present the data in the form of visual information to the enterprise.

At the conference, Tao Jianfeng, Director of Information Technology Department of CITIC Construction Investment, and Chen Zhen, Director of Audio and Video Technology of 51Talk, shared with us the performance and value of Borei Data products in practice.

Tao Jianfeng, Director of Information Technology Department of CITIC Construction Investment, made a speech

Tao Jianfeng, director of the information technology department of CITIC Construction Investment, said that Borei data products help managers build user performance experience KPIs based on indicators such as crash rate, network performance, and user session health, and promote client performance optimization.

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Chen Zhen, 51Talk Audio and Video Technology Director, speaks

Chen Zhen, the audio and video technology director of 51Talk, said: The Borui data product completely reproduces the entire process of users using the APP, can accurately locate the cause of the failure, and improve user experience and business results.

"Data Chain DNA: Just as the core idea conveyed by the theme of this strategic conference, "Service is accessible, and those who reach it are the first", helping enterprises to realize the service experience from the user's perspective is a powerful tool to enhance the competitiveness of enterprises and maintain high-quality development of enterprises. Borei Data was the first in China to propose this concept. It not only set a new benchmark in the fiercely competitive APM market, but also opened up a new path for enterprises to drive the "digital economy" through digital transformation through the new IT operation and maintenance system it advocated. It interpreted the brand concept of "making IT operations smarter" to us with actions.