The three major operators are launching preferential packages. How do you “change to a new one”?

Recently, some mobile phone users have found that China Mobile, China Unicom and China Telecom have launched various preferential call packages. In comparison, the old packages they have used for many years are suddenly "not so attractive". So, how can you successfully apply for the most suitable call package for yourself and enjoy the preferential benefits of the operator? According to the investigation of Beijing Youth Daily-Beijing Headlines, the most convenient way is to check the product business rules and apply for package change services on the mobile client of each operator. If you have any questions or are not clear during the application process, call the customer service staff or consult the online customer service.

Discover: 30% off promotion for mobile phone packages

It is understood that the three operators, China Mobile, China Unicom and China Telecom, have launched preferential call packages. China Mobile's mobile business hall has specially opened a "70% off package" window. 4G and 5G Enjoy Packages have launched "Upgrade to Enjoy Discounts", with the highest discount of 160 yuan/month. China Unicom launched the "4G National Traffic King", 39 yuan/month, the package includes 8GB of traffic, 100 minutes of call charges, users prepay 50 yuan of call charges, and can change the call package after signing and activation. China Telecom's BBK package is 19 yuan/month, with 2GB of traffic and 100 minutes of call charges in the first year. Users can enter the real-name system application process according to the page guidance button, deposit 50 yuan, and the prepaid amount will be credited immediately and can be deducted from all call charges.

Experience: How to choose and apply for a reduced-fee package

How to change the package? The reporter of Beijing Youth Daily-Beijing Headlines experienced it as a user, and the online self-service business of reducing the package from 88 yuan/month to 69 yuan/month took less than 10 minutes. The reporter previously used the Global Unlimited 4G package for 88 yuan/month, which included 10GB of traffic and 30 minutes of call charges. After the query, a pop-up page showed: "Based on the package level recommended for your current consumption, the final price is subject to the preferential price below." The list of recommended packages includes 9 levels, including 2 4G packages and 7 5G packages. The lowest-priced 4G package originally cost 89 yuan and the preferential price was 69 yuan, which included 10GB of traffic and 160 minutes of call charges. The contract period of this package is 12 months, the monthly preferential amount is 20 yuan, and the annual preferential amount is 240 yuan. The reporter clicked the "Apply Now" button, and a prompt page popped up immediately: "You are applying for a discount to upgrade the Enjoy Package. The original price is 89 yuan, the discount price is 69 yuan, and the contract period is 12 months." It was then prompted in red letters: "During the contract period, you must commit to using the 89 yuan Enjoy Package and not downgrade." The key points of this business rule also include that to cancel the plan during the contract period, you need to go to the business hall to handle it, and pay a penalty. The amount of the penalty is equal to the amount of the call discount already enjoyed in this activity.

The page also contains the "business rules" for the package. Only after the user clicks "I have read and agreed to the above terms" can the self-service process proceed. After clicking the "Confirm" button, the reporter immediately received a successful order reminder from China Mobile on his mobile phone: Your application for the "New Enjoy Package Upgrade Discount - 89th Grade" activity has been successfully applied for, and the activity will take effect on the 1st of next month, and you will enjoy a discount of 240 yuan for phone bills, with a monthly discount of 20 yuan.

Reminder: What should you pay attention to when changing your package?

What should you pay attention to when changing package charges, especially when lowering packages? Beijing Youth Daily-Beijing Toutiao reporters have found that users should pay attention to the following aspects:

First, read the package rules clearly. Don't change your phone package immediately just because of a sales call, because the relevant business rules are somewhat complicated, and customer service may not have time to explain them to users one by one. Therefore, we must put down the phone and go to the operator's official website and official APP to carefully check the business rules of the relevant packages. Seeing is believing.

Secondly, if you have any questions, call the customer service hotline. If you have any questions or are unclear about the online application, call the customer service hotline for consultation and confirmation. Targeted questions can greatly improve the efficiency of solving doubts.

Third, the package change process varies from person to person. Some users apply for a fixed-line and broadband family package, and the operator gives them 2-5 phone cards. In addition to the free mobile phone number, the main card and several secondary cards also share more than 10 GB of free traffic each month, and the call charges are several hundred minutes. Therefore, if these mobile phone card users bound to broadband want to change their packages, they need to go to the business hall in person to unbind the broadband before they can do so.